Community Association Manager

Associa; Mequon (WI); Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

Associa in Mequon, WI seeks a Community Manager I to supervise a portfolio of neighborhood associations, engaging homeowners, vendors, and boards. Travel to client sites for meetings, inspections, and events as needed under management agreements.

The ideal candidate brings proficiency in MS Office, strong communication, confidentiality, and teamwork, with the ability to prioritize and manage multiple tasks. Bachelor's degree preferred; HOA experience helpful.

Qualifikationen

• Proficiency in MS Office (Word, Excel, Outlook) and standard business software.
• Knowledge of communities, property/real estate, and homeowners associations.
• Understand board roles and how they interface with homeowner requests.
• Strong written and verbal communication; professional correspondence.
• Good conflict resolution and customer service skills.
• Confidentiality, discretion, and ethical conduct in all duties.

Aufgaben

• Travel to client associations to attend board meetings and community events.
• Prepare agendas, reports, and meeting packages for boards.
• Compile annual disclosures, notices, and financial statements as required.
• Update association data in system files and shared databases.
• Oversee inspections of facilities and coordinate follow up actions.
• Supervise operations per management agreements and policies.
• Serve as liaison between boards, homeowners, and Associa staff.
• Manage administrative duties and vendor relations per agreement.
• Ensure use of community management tools and processes.
• Review monthly financials and report to the board; advise on capital expenditures.
• Oversee ARB processing and on-site inspections as needed.
• Monitor delinquency rates and collections processes for accounts.
• Ensure board is informed of legal actions; maintain files.
• Oversee procurement, vendors, and performance evaluations.
• Support AP processes and other duties as assigned.

Kenntnisse

Microsoft Office

Customer service

Communication

Conflict resolution

Time management

Team player

Discretion

Organization

Ausbildung

Bachelor's degree preferred

Community Association Experience preferred

Jobbeschreibung

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

A Community Manager I is responsible for providing the overall supervision of a portfolio of community associations. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.

• Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance evaluation as contracted.
• Oversee Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Requirements

• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Bachelor's Degree preferred
• Community Association Experience preferred but not required

Working Conditions:

• Typical office environment
• Frequent social interaction

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.