General Manager

Socket.dev; Washington (District of Columbia); On-site; USD 100,000 - 150,000; Full time

Job summary

Steinway & Sons is seeking an experienced piano salesperson to serve as General Manager for upcoming company-owned showrooms in the Washington, DC area. The role blends showroom sales with outreach and business development, leveraging a proactive sales approach and relationship-building with clients in a luxury market.

Ideal candidates will have a proven track record in piano sales, business development, and lead generation, with strong communication and organizational skills.

Qualifications

• Bachelor’s degree in a related field and piano sales experience.
• Min. 2 years experience in music/piano sales in a commission-based environment; management experience preferred.
• Strong business development and sales management skills.

Responsibilities

• Achieve personal sales goals and support regional stores.
• Develop sales strategy and forecasts for customer base.
• Cultivate customer leads and relationships.
• Implement a sales referral outreach program for key influencers (piano techs, real estate agents, designers, teachers).
• Coordinate piano technical needs after sale follow up (tuning, etc.) and in-store as needed.
• Use CRM system to manage and follow up with leads.
• Support in-store and regional promotional events (generating and cultivating sales).
• Resolve customer issues in a timely manner.

Skills

Piano sales

Business development

Lead generation

Relationship building

CRM

Communication

Education

Bachelor’s degree

Tools

MS Word

Outlook

Excel

Job description

Description

Position Summary:

Steinway & Sons is currently seeking an experienced piano salesperson, with a passion for luxury and a love of the arts, to serve as the General Manager for our upcoming company-owned showrooms in the Washington, DC Metropolitan Area.

The right candidate has a proven track record in a proactive approach to sales, with past experience in business development, lead generating activities and generating sales prospects. The candidate must have an outgoing and engaging personality who can engage and build relationships with clients on many different levels. While the ability to play piano is not a requirement for the job, it is highly preferred; musical and tonal understanding is required as our clients often seek guidance and recommendations during instrument selections. In addition to focusing on showroom sales, a large part of this job will involve outreach and business development.

Main Responsibilities:

• Achieve personal sales goals and support regional stores in achieving goals
• Develop sales strategy and forecasts for customer/client base
• Develop and cultivate customer leads and relationships
• Implement a sales referral outreach program for key influencers (i.e. piano technicians, real estate agents, designers, piano teachers, etc.)
• Coordinate all piano technical needs after sale follow up (tuning, etc.) and in store as needed
• Use the CRM system to manage and follow up with leads
• Support all in-store and regional promotional events (generating and cultivating sales)
• Resolve customer issues in a timely manner

This is a commission-based sales role with estimated average annualized earnings upwards of $100,000-150,000 for successful employees, with uncapped earnings potential. Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Requirements

Qualifications, education and experience:

• Bachelor’s degree and experience in piano sales required.
• Min. 2 years experience within music/piano sales in a commission-based environment a must. Management experience preferred.
• Outstanding business development and sales management skills
• Superior communication, planning, and organizational skills
• Basic knowledge of MS Word, Outlook and Excel
• Highly motivated, results-oriented self-starter with excellent problem solving skills and the ability to work independently and drive new business
• Note: Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time