Piano Showroom Manager

Steinway & Sons; Beverly Hills (CA); On-site; USD 150,000 - 250,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Paid holidays

Job summary

Steinway & Sons is seeking an experienced piano salesperson to join as Assistant Store Manager or Store Manager, in our Beverly Hills showroom.

The role emphasizes achieving sales goals, building client relationships, and overseeing promotions and events. It offers commission with uncapped earnings and a robust benefits package starting on the first day.

Qualifications

• Bachelor’s degree in piano sales or luxury sales.
• Min. 2 years' experience in music/piano sales in a commission-based environment.
• Strong business development and sales management skills.
• Superior communication, planning, and organizational skills.
• Proficient with MS Word, Outlook and Excel.
• Must be able to lift 20–50 lbs and stand/walk for extended periods.

Responsibilities

• Achieve personal and store sales and profitability goals.
• Set sales goals for store associates and manage performance against goals.
• Analyze store performance and implement programs to enhance performance.
• Plan and execute in-market promotional events and activities (generating and cultivating sales).
• Engage in and oversee business development.
• Develop and cultivate customer leads and relationships.
• Develop and manage a sales referral outreach program for key influencers.
• Ensure the customer database system is optimized for communication and tracking.
• Allocate and follow up on all internet leads.
• Plan, execute and manage all in-market marketing and promotional events.
• Coordinate all piano technical needs in store and after-sale follow up (tunings, etc.).
• Resolve customer issues in a timely manner.

Skills

Piano sales

Luxury sales

Business development

Sales management

Communication

Organizational skills

Education

Bachelor’s degree

Tools

MS Word

Outlook

Excel

Job description

Position Summary

Steinway & Sons is currently seeking an experienced piano salesperson to join as Assistant Store Manager or Store Manager, experience dependent, with a passion for luxury and a love of the arts, for our historic company-owned showroom in the heart of Beverly Hills, California.

Main Responsibilities

• Ensure achievement of both personal and store sales and profitability goals
• Set sales goals for store associates and manage performance against goals
• Analyze store performance and implement programs to enhance performance
• Plan and execute all in market promotional events and activities (generating and cultivating sales)
• Engage in and oversee business development
• Develop and cultivate customer leads and relationships
• Develop and manage a sales referral outreach program for key influencers such as piano teachers, piano technicians, real estate agents, designers and more
• Ensure the customer database system is optimized for customer communication and tracking
• Allocate and follow up on all internet leads
• Plan, execute and manage all in market marketing and promotional events
• Coordinate all piano technical needs in store and after sale follow up (tunings, etc.)
• Resolve customer issues in a timely manner

This is a commission-based sales role with average annualized earnings of $150,000-250,000 for successful employees, with uncapped earnings potential. Hired employees will receive a semi-monthly draw, sales commission for units sold and other performance-based bonuses and are eligible to participate in robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Requirements

• Bachelor’s degree and experience in piano sales or high-end, luxury sales required.
• Min. 2 years' experience within music/piano sales in a commission-based environment
• Outstanding business development and sales management skills
• Superior communication, planning, and organizational skills
• Basic knowledge of MS Word, Outlook and Excel
• Highly motivated, results-oriented self-starter with excellent problem-solving skills and the ability to work independently and drive new business
• Note: Candidates must be able to lift 20-50 lbs. and be able to stand and/or walk for extended periods of time