General Manager

DH Pace; Tucson (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Job summary

DH Pace Company in Tucson, AZ seeks a General Manager to lead a growing door business, drive profitability, and deliver excellent customer service across commercial, industrial, and residential markets.

You will oversee budgeting, staffing, operations, and strategic initiatives, while mentoring staff and building strong client relationships to maximize margins.

Qualifications

• Minimum five years of experience managing personnel, projects, sales, and customer service with P&L responsibility.
• Experience in door, hardware, HVAC, or construction industries is a plus.
• Proficiency with Windows-based programs and ERP/CRM systems; strong Excel skills.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and taking corrective actions with P&L responsibility.
• Recommend and implement operational and sales process improvements to improve customer satisfaction and margins.
• Assist with employee scheduling and provide technical troubleshooting and support.
• Conduct audits to ensure daily tasks align with policies and best practices.
• Utilize division financial reports and metrics to manage daily operations.
• Hire, train, and develop staff; provide coaching and performance evaluations.

Skills

Leadership

P&L management

Budgeting

Staff development

Operational excellence

Tools

ERP/CRM systems

Excel

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. is seeking to hire a General Manager located in Tucson, Arizona. This role will lead a well-established and expanding door business that provides customers with new and replacement doors, as well as repairs to existing doors throughout various buildings.

If you possess a passion for developing staff, enhancing customer service, building and nurturing relationships, and driving effective operational changes that positively impact the bottom line, we invite you to formally apply for this General Manager role.

POSITION OVERVIEW:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions with full P&L responsibility.
• Make informed recommendations for operational and sales procedural/process improvements, implementing changes aimed at increasing customer satisfaction while delivering healthy profit margins and returns on sales that meet or exceed annual financial budgets/forecasts.
• Assist with employee/job scheduling and provide technical/mechanical troubleshooting and problem resolution support.
• Conduct regular audits to ensure staff complete required daily tasks in accordance with the company’s best practices, policies, and procedures.
• Utilize division financial reports (daily, weekly, and monthly) and metrics in the management of daily operations.
• Hire, train, and develop new employees; enhance individual performance through daily coaching, monthly P&L and Scorecard reviews, and annual performance evaluations.
• Effectively lead meetings, set performance expectations, and hold employees accountable.

QUALIFICATIONS:

• A minimum of five (5) years of experience managing personnel, projects, sales, and customer service expectations, as well as operational revenues, expenses, and reporting in a leadership role. Candidates with management experience in the commercial manual, automatic door, and hardware industry, along with strong operational expertise and product knowledge, are encouraged to apply. We will also consider candidates with service provider industry experience, such as HVAC or other construction/building materials businesses, with products sold to end users, installed, and/or serviced at customer sites.
• Proficiency with Windows-based programs and ERP/CRM systems, along with a good understanding of Excel.
• Strong analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback, and other metrics to identify cause/effect relationships, with the ability to isolate key information and assess the impact of process or procedural changes.
• A strong aptitude for technical applications and mechanical systems.
• A valid driver’s license and a good driving record are required.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.