Operations Manager

DH Pace Company, Inc.; Tucson (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off & holidays

Life insurance & disability

401(k) with employer match

HSA & FSA options

Voluntary benefits

Employee discounts

Competitive compensation with reviews

Job summary

DH Pace Company, Inc. is seeking an Operations Manager for the Tucson, AZ location. You will oversee day-to-day operations, manage labor costs, and ensure projects meet schedules and budgets while maintaining high customer satisfaction.

The role requires coordinating scheduling, dispatch, and safety initiatives with front-line managers. The ideal candidate has a bachelor's degree and 5+ years of managerial experience, along with a valid driver's license and strong communication skills.

Qualifications

• Must have a passion to drive revenue and customer service levels with a high sense of urgency.
• Bachelor’s degree and 5+ years managerial experience, or an equivalent combination of education and experience may be considered.
• Must have a valid driver’s license and a good driving record.
• Must have excellent communication skills – responsible for communicating with internal and external customers to ensure satisfaction levels.
• Possess an ability for technical applications and mechanical systems.

Responsibilities

• Manage day-to-day operations in a fast paced environment
• Effectively control labor and material costs and ensure service levels meet customer expectations
• Ensure that projects are completed timely, below budget, and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Assist with employee/job scheduling and assist with technical and mechanical troubleshooting
• Improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews
• Assist with hiring, training, and developing employees
• Effectively communicate with customers, ensuring the highest quality service has been provided
• Effectively develop and lead monthly safety meetings, department meetings and P&L reviews
• Other responsibilities as assigned

Skills

Leadership

Communication

Project management

Budgeting

Customer service

Education

Bachelor's degree

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Why DH Pace?

DH Pace Company, Inc. is looking for an Operations Manager to join our team in our Tucson, AZ location! We sell, service, and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Job Responsibilities

• Manage day-to-day operations in a fast paced environment
• Effectively control labor and material costs and ensure service levels meet customer expectations
• Ensure that projects are completed timely, below budget, and to the satisfaction of the customer
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
• Assist with employee/job scheduling and assist with technical and mechanical troubleshooting
• Improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews
• Assist with hiring, training, and developing employees
• Effectively communicate with customers, ensuring the highest quality service has been provided
• Effectively develop and lead monthly safety meetings, department meetings and P&L reviews
• Other responsibilities as assigned

Job Qualifications

• Must have a passion to drive revenue and customer service levels with a high sense of urgency
• Bachelor’s degree and 5+ years managerial experience, or an equivalent combination of education and experience may be considered
• Must have a valid driver’s license and a good driving record
• Must have excellent communication skills – responsible for communicating with internal and external customers to ensure satisfaction levels
• Possess an ability for technical applications and mechanical systems

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.