General Manager

Spanish Fork City; Spanish Fork (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job summary

Scenthound is hiring a Scenter Manager in Utah to lead daily operations, drive membership sales, and provide strong customer service. You will mentor staff and ensure exceptional dog care in a fast-paced retail setting.

The role emphasizes hands-on leadership, team development, and adherence to safety and cleanliness standards, with a focus on achieving key KPIs and customer satisfaction.

Qualifications

• Management experience is required.
• Customer service experience (retail, restaurant) is required.
• Strength to lift up to 70 pounds; stamina to stand long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, audits, and training.
• Communicate information from upper management to your team promptly and accurately.

Skills

Leadership

Customer service

Recruiting

Problem-solving

Time-management

Communication

Team management

Attention to detail

Accountability

Technology proficiency

Job description

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive salary pay, plus monthly performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership & dog hygiene care access

Benefits:

• Bonus based on performance
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development

Perks and Benefits:

• Direct career growth path to Regional or Area Management positions and additional options
• Competitive salary pay, plus monthly performance bonuses
• Merit-based pay increases
• Paid Vacation
• Complimentary service membership & dog hygiene care access

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, Membership Growth, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services