General Manager

Scenthound; Alaska; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Job summary

Scenthound is seeking a Scenter Manager in Alaska to lead the Scenter with a focus on membership growth, team leadership, and exceptional dog care. The role requires strong leadership, sales ability, and customer service excellence to manage daily operations.

The ideal candidate will drive KPIs, supervise staff, and ensure safety and quality in a fast-paced retail environment. Competitive base salary with performance-based bonuses is offered.

Qualifications

• Must have strong leadership and customer service experience.
• Proven ability to lead and mentor a team.
• Strong communication and problem-solving skills.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation and audits.
• Communicate information from upper management to your team.

Skills

Effective communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time-management

Technology proficiency

Accountability

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary

Perks and Benefits:

• $45,000 base salary + performance bonuses
• Total compensation potential of $45,000–$65,000+ as the Scenter grows
• Direct career growth path to Regional or Area Management positions and additional options
• Merit-based pay increases
• Paid Vacation

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services