General Manager

Exos Partners, LLC; South San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life and disability benefits

Job summary

Exos Partners, LLC is seeking an experienced General Manager in South San Francisco to lead Operations, Fitness, Group Exercise, Membership Services, and Facilities. You will hire, mentor, and evaluate department leads, foster client relationships, and drive key performance metrics while maintaining exceptional customer service.

The role requires a minimum of 7 years in fitness GM roles, a related bachelor’s degree, and proven budget management ability.

Qualifications

• Minimum of 7 years of General Manager experience in the fitness industry.
• Bachelor’s Degree in fitness or business-related fields.
• Direct management experience including staff and accountability for overall programs and services.
• Excellent communication and customer service skills.
• Proven ability to manage budgets and drive cost controls without compromising quality.

Responsibilities

• Hire, supervise, mentor and evaluate department leads and team members.
• Foster and manage relationships with clients, site members and client departments.
• Drive, track and report on key metrics regularly.
• Provide regular budget reviews and help control costs.
• Demonstrate management effectiveness through onsite supervision and customer care.

Skills

General Manager experience

Budget management

Customer service excellence

Staff coaching

Strategic planning

Education

Bachelor’s degree in fitness or business

Job description

## General ManagerApply: South San Francisco, CA: Full time: Posted Today: 26-2035**Job Summary:**We're seeking an experienced General Manager to join our team. As our new General Manager you will:* Hire, supervise, mentor and evaluate department leads and team members (Operations, Fitness, Group Exercise, Membership Services, Facility Attendants).* Foster and manage quality relationships with client and site members and various client ERGs and departments (medical, benefits, cafeteria, facilities).* Drive, track and report on key metrics regularly.* Provide regular budget reviews and help to control cost of goods & services, ability to demonstrate cost savings/avoidance without compromising quality.* Demonstrate management effectiveness via consistency with onsite supervision and a strong focus on customer care, partnering touch points and swift issue resolution.* Ensure excellent customer service and customer responsiveness to both inside and outside constituents.**Required Qualifications:*** Minimum of 7 years of General Manager Experience within the fitness industry.* Bachelor’s Degree in fitness or business-related fields.* Direct management experience - including staff and responsibility for overall programs and services.**Preferred Qualifications:*** Experience in strategic planning, coordination, delivery and evaluation of diverse fitness and wellness services.* Uses a high-energy, collaborative, proactive and results-oriented approach to facility management.* Strong evidence of entrepreneurial initiative. Approaches role and associated responsibilities as if it is their own business.* Well-versed and confident on evolving trends within fitness and wellness. Thrives on piloting new approaches and learning from failure to drive improved outcomes.* Speaks and writes clearly, succinctly and professionally. Facilitates expectations and outcomes to direct reports.* Excels leading in a dynamic, fast-paced environment with competing priorities.* Proven ability to build relationships and communicate effectively with key client stakeholders to enhance resources and services provided to customers.* Strong inclination towards coaching and developing others.* Open to new ideas and flexible on approaches to accomplish results.* Embraces constructive feedback as a way to improve the current state.* Comfortable analyzing and making sense of large amounts of information to identify key considerations that should be acted upon.* Works well with all levels within the organization to establish an overall collaborative working relationship. Per pay transparency requirements, the compensation for this position ranges from $100,000/year to $150,000/year. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).