General Manager

Sullivan Heating & Cooling; South Berwick (ME); On-site; USD 112,500 - 137,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid holidays and time off

Job summary

Sullivan Heating & Cooling is seeking a General Manager to take ownership of the Service Center in South Berwick, Maine. In this leadership role, you will ensure operational success by monitoring safety practices and achieving financial targets. You will collaborate closely with supervisors and account managers to drive team performance and community trust.

The ideal candidate will have at least 6 years of leadership experience, full P&L accountability, and a commitment to maintaining a safety-first culture. A competitive salary starting at $125,000 plus bonuses and benefits is offered.

Qualifications

• 6+ years of progressive leadership experience in operations or field-based environments.
• Ability to hold full P&L accountability and make data-driven financial decisions.
• Willingness and ability to enforce safety standards every day.

Responsibilities

• Lead the Service Center with full P&L accountability.
• Develop business plans, budgets, and forecasts.
• Drive customer retention and growth through high service standards.

Skills

P&L accountability

Leadership experience

Safety compliance

Data-driven decisions

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

As a General Manager, you’re not just running a service center you’re shaping the safety, growth, and livelihoods of the people who work there and the customers who depend on it. Your decisions directly impact financial performance, local reputation, and how safely work gets done every single day. This role exists because strong leadership at the local level is what turns strategy into real‑world results.

What Success Looks Like (and How the Team Works)

This is a hands‑on leadership role with full ownership of a single Service Center. You’ll work closely with frontline supervisors, account managers, and regional partners to balance safety, service, and profitability , especially during seasonal peaks and emergency events. By your first 90 days, success means the operation is running predictably, employees understand expectations, safety processes are being followed without reminders, and financial performance is clearly tracked and actively managed.

What You’ll Actually Do in Your First 30 Days

• Meet every direct report and key frontline leaders to understand how work really gets done — not just how it’s supposed to work.
• Review P&L, staffing levels, safety metrics, and customer mix to identify the top 3 operational or financial risks.
• Conduct site walk‑throughs focused on safety practices, operational flow, and equipment readiness.
• Align with your Regional Vice President on 90‑day priorities and define what “win” looks like for your Service Center.

Core Responsibilities

Own the Business

• Take full accountability for the Service Center’s P&L, including revenue growth, margins, and cost control.
• Build and execute business plans, budgets, and forecasts using financial and operational data.
• Identify concrete opportunities to improve profitability, efficiency, and service reliability.

Lead People and Culture

• Set clear expectations, coach supervisors, and hold leaders accountable for results.
• Hire, onboard, and develop employees with an emphasis on safety, engagement, and retention.
• Create a workplace where inclusion, trust, and collaboration are practiced and not just stated.

Put Safety First

• Lead a safety‑first culture where compliance, training, and incident reporting are non‑negotiable.
• Ensure CETP training, audits, and corrective actions are completed thoroughly and on time.
• Personally lead incident follow‑ups to prevent recurrence.
• Oversee daily operations including service, delivery, logistics, and customer support.
• Partner with supervisors to improve processes, productivity, and cost discipline.
• Ensure readiness for peak seasons, weather events, and emergency response needs.

Grow Customers and Community Trust

• Drive customer retention and growth through service standards and disciplined sales execution.
• Support Account Managers in meeting production and growth targets.
• Represent the company professionally in the local community.

Must Have

• Ability to hold full P&L accountability and make data‑driven financial decisions.
• 6+ years of progressive leadership experience in operations or field‑based environments.
• Demonstrated experience leading people managers, not just individual contributors.
• Willingness and ability to champion and enforce safety standards every day.
• Required CDL B with appropriate endorsements based on Service Center needs.

Nice to Have

• Experience in industrial, energy, logistics, or seasonal operations.
• Familiarity with budgeting, forecasting, and operational reporting tools.
• Experience working cross‑functionally with sales, safety, and regional leadership.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Benefits & Compensation

We offer competitive pay (starting at $125,000 plus bonus) and a comprehensive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance (multiple plan options)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Paid holidays and time off
• Company‑paid $50,000 basic life/AD&DD and long‑term disability coverage
• Voluntary supplemental life, AD&DD, short‑term disability, and EAP

Company Culture

We believe people do their best work when they feel safe, respected, and trusted to own results. You’ll join leaders who care about doing the right thing, helping each other succeed, and leaving the business better than we found it.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.