General Manager

College H.U.N.K.S. Hauling Junk and Moving; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

College H.U.N.K.S. Hauling Junk and Moving is seeking a General Manager to own full P&L, drive operational performance, and lead managers, captains, and associates to deliver 5-star service daily.

You will play a critical role in team development, sales execution, safety, and culture in a fast-paced, service-based business with a hands-on leadership style.

Qualifications

• 3+ years of leadership experience in operations, logistics, or service-based industries.
• Proven success in managing teams and driving performance.
• Strong business acumen with experience in budgeting and P&L management.
• Excellent communication, decision-making, and conflict-resolution skills.
• High level of personal accountability and professionalism.
• College degree preferred but not required.

Responsibilities

• Lead and develop teams across frontline and leadership roles to achieve targets.
• Oversee daily operations to ensure readiness, routing efficiency, and client satisfaction.
• Drive safety, policy compliance, and regulatory requirements.
• Improve customer experience through high-quality service delivery and problem resolution.
• Own the P&L, monitor KPIs, and manage revenue, costs, and profitability.
• Collaborate with marketing and BD to grow local brand awareness and referrals.

Skills

Leadership

Operations management

Budgeting

P&L management

Team development

Sales execution

Customer experience

Communication

Decision-making

Conflict-resolution

Accountability

Education

College degree preferred

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

About the Role: As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands‑on leadership position for someone who thrives in a fast‑paced, service‑based business.

What You’ll Do

Leadership & Team Development

• Recruit, hire, train, and retain top talent across frontline and leadership roles
• Coach, mentor, and hold team members accountable to performance expectations
• Foster a positive, high‑energy culture aligned with our H.U.N.K.S. core values

Operations & Execution

• Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
• Manage fleet maintenance, equipment, supplies, and inventory
• Drive compliance with safety standards, company policies, and regulatory requirements

Sales & Customer Experience

• Ensure high conversion rates on inbound estimates and outbound sales follow‑up
• Oversee delivery of white‑glove customer service on every job
• Lead by example in handling high‑priority clients and complex jobs

Financial Management

• Own and manage the P&L, including revenue targets, COGS, labor, and overhead
• Monitor KPIs and implement improvement strategies to maximize profitability
• Forecast staffing needs and schedule effectively to match demand

Growth & Strategy

• Collaborate with marketing and BD teams to grow local brand awareness and lead flow
• Identify and pursue B2B and referral opportunities
• Drive continuous improvement in processes, tools, and team performance
• Perform other duties as assigned

Experience

What You Bring

• 3+ years of leadership experience in operations, logistics, or service-based industries
• Proven success in managing teams and driving performance
• Strong business acumen with experience in budgeting and P&L management
• Excellent communication, decision-making, and conflict-resolution skills
• High level of personal accountability and professionalism
• College degree preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.