General Manager

NCG Cinemas; Snellville (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

NCG Cinemas in Snellville, GA seeks a General Manager to lead daily theater operations, supervise staff, and ensure exceptional guest service. You will drive scheduling, training, and performance management while maintaining cleanliness, safety, and strong financial controls.

Responsibilities include overseeing concessions, ticket sales, inventory, and cost management, analyzing sales, and partnering with corporate leadership on revenue growth.

Qualifications

• Strong leadership and people management across multi-shift teams.
• Operational management skills: scheduling, inventory, budgeting, cost controls.
• Customer service and hospitality focus with guest engagement.
• Organizational and problem-solving abilities with prioritization.
• Clear written and verbal communication; collaboration with staff and partners.
• Basic technical skills with POS systems, theater equipment, and standard office software.
• Experience in theater, retail, hospitality, or multi-shift operations is beneficial.
• High school diploma required; business/hospitality/management studies a plus.
• Ability to work flexible hours including evenings, weekends, holidays.

Responsibilities

• Oversee staff scheduling, training, and performance management to ensure smooth daily operations.
• Maintain facility cleanliness and safety standards across the theater.
• Monitor concessions and ticket sales, manage inventory, and control operating costs.
• Analyze sales and guest feedback; implement promotions and marketing initiatives.
• Partner with corporate leadership to achieve revenue and profitability goals.
• Lead and coach team members; resolve guest concerns and ensure policy compliance.
• Create a welcoming, efficient environment for guests and staff.

Skills

Leadership

People Management

Scheduling

Inventory Control

Budgeting

Cost Management

Customer Service

Hospitality

Communication

Team Coaching

Problem-Solving

Theater Operations

Office Software

Education

High School Diploma

Business Administration

Hospitality Management

Tools

POS Systems

Office Software

Theater Equipment

Job description

Company Description

NCG Cinema is a neighborhood-focused movie theater chain that has spent over 36 years prioritizing outstanding guest experiences. With luxury seating, enhanced sound systems, and exceptionally clean theaters, NCG Cinema offers guests a comfortable environment to relax and enjoy their favorite films. The company aims to create a “two-hour vacation” close to home through friendly service and quality amenities. NCG Cinema operates 26 locations across 9 states, providing opportunities for team members to grow with a stable, expanding organization. Team members join a company that values hospitality, cleanliness, and community presence.

Role Description

The General Manager role is a full-time, on-site position located in Snellville, GA. The General Manager oversees all aspects of theater operations, including staff scheduling, training, and performance management, to ensure smooth daily functioning and excellent guest service. This role is responsible for maintaining facility cleanliness and safety standards, monitoring concessions and ticket sales, managing inventory, and controlling operating costs. The General Manager analyzes sales and guest feedback, implements promotional and marketing initiatives, and partners with corporate leadership to achieve revenue and profitability goals. Day-to-day responsibilities include leading and coaching team members, resolving guest concerns, ensuring compliance with company policies and local regulations, and creating a welcoming, efficient environment for guests and staff.

Qualifications

• Candidates should possess strong leadership and people management skills, including team supervision, coaching, and performance evaluation.
• Candidates should possess operational management skills, such as scheduling, inventory control, budgeting, and cost management.
• Candidates should possess customer service and hospitality skills, including conflict resolution, guest engagement, and a focus on creating positive experiences.
• Candidates should possess organizational and problem-solving skills, with the ability to prioritize tasks and respond effectively to unexpected challenges.
• Candidates should possess clear written and verbal communication skills, and the ability to collaborate with staff, vendors, and corporate partners.
• Candidates should possess basic technical skills related to point-of-sale systems, theater equipment operations, and standard office software.
• Previous experience in theater, retail, hospitality, or multi-shift operations management is beneficial.
• High school diploma or equivalent is required; post-secondary education in business, hospitality, or management is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed to support theater operations.