Head of Theater Operations & Guest Experience

NCG Cinemas; Snellville (GA); Sur place; USD 85 000 - 115 000; Plein temps

Résumé du poste

NCG Cinemas in Snellville, GA seeks a General Manager to lead daily theater operations, supervise staff, and ensure exceptional guest service. You will drive scheduling, training, and performance management while maintaining cleanliness, safety, and strong financial controls.

Responsibilities include overseeing concessions, ticket sales, inventory, and cost management, analyzing sales, and partnering with corporate leadership on revenue growth.

Qualifications

• Strong leadership and people management across multi-shift teams.
• Operational management skills: scheduling, inventory, budgeting, cost controls.
• Customer service and hospitality focus with guest engagement.
• Organizational and problem-solving abilities with prioritization.
• Clear written and verbal communication; collaboration with staff and partners.
• Basic technical skills with POS systems, theater equipment, and standard office software.
• Experience in theater, retail, hospitality, or multi-shift operations is beneficial.
• High school diploma required; business/hospitality/management studies a plus.
• Ability to work flexible hours including evenings, weekends, holidays.

Responsabilités

• Oversee staff scheduling, training, and performance management to ensure smooth daily operations.
• Maintain facility cleanliness and safety standards across the theater.
• Monitor concessions and ticket sales, manage inventory, and control operating costs.
• Analyze sales and guest feedback; implement promotions and marketing initiatives.
• Partner with corporate leadership to achieve revenue and profitability goals.
• Lead and coach team members; resolve guest concerns and ensure policy compliance.
• Create a welcoming, efficient environment for guests and staff.

Connaissances

Leadership

People Management

Scheduling

Inventory Control

Budgeting

Cost Management

Customer Service

Hospitality

Communication

Team Coaching

Problem-Solving

Theater Operations

Office Software

Formation

High School Diploma

Business Administration

Hospitality Management

Outils

POS Systems

Office Software

Theater Equipment

Description du poste

NCG Cinemas in Snellville, GA seeks a General Manager to lead daily theater operations, supervise staff, and ensure exceptional guest service. You will drive scheduling, training, and performance management while maintaining cleanliness, safety, and strong financial controls.

Responsibilities include overseeing concessions, ticket sales, inventory, and cost management, analyzing sales, and partnering with corporate leadership on revenue growth.