General Manager

Concorde Entertainment Group; Sky (MO); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Gratuities

Paid leave for sick and bereavement

Parking

Duty meals

Comprehensive extended health and保险 包

25% Company-wide food & beverage disco

Job summary

Sky 360 at the Calgary Tower is seeking a General Manager to lead all aspects of restaurant performance, drive results, and cultivate a fun, compliant work environment. You will ensure guest satisfaction, coach staff, and coordinate with Head Office for training and health&safety initiatives.

The role requires strategic leadership, strong budgeting, and the ability to oversee operations, marketing, and quality control in a high-volume setting.

Qualifications

• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity.
• 5+ years of hospitality experience preferred.
• Extensive wine and cocktail knowledge preferred.
• Organization skills with a keen eye for detail and the ability to identify, analyze and solve problems.
• Ability to build and maintain positive relationships with staff at all levels.
• Working knowledge of employment-related legislation.

Responsibilities

• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees, and creating a positive, productive working environment.
• Ensure all team members deliver welcoming, responsive, friendly, and courteous service.
• Ensure attendance at learning, development and training from Head Office departments.
• Quality control - food and beverage prepared and served to standards.
• Review financial statements and prepare reports to ensure compliance with regulations.
• Participate in Health & Safety program with venue representation.
• Recruitment, onboarding, succession planning and termination decisions per policies.
• Develop staff through ongoing training and feedback.
• Ensure equipment is clean and maintained according to maintenance schedules.
• Schedule labour to match business activity while controlling labour costs.
• Apply HR policies and handle violations with tact and discretion.
• Comply with Health & Safety, Employment Standards and Human Rights regulations.
• Collaborate with Business Development, Events, and Marketing on promotions.
• Perform ad-hoc administrative and operational duties.

Skills

Hospitality leadership

Team leadership

HR policy knowledge

Budgeting & scheduling

Communication & coaching

Microsoft Office

Problem solving

Integrity & discretion

Wine & cocktail knowledge

Tools

Microsoft Office

Job description

Sky 360
101 9 Ave SW
Calgary, AB T2P 1J9, CAN

Description

ABOUT THE POSITION
Reporting to the operations leadership team, the General Manager position will be accountable for the overall performance of Sky 360. This is a strategic business partner role responsible for driving results aimed at achieving the company’s goals, while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant regulations and ensuring guest experience always exceeds expectations regardless of volume are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital, and a passion for delivering continual training and coaching is necessary for team success.

WHO WE ARE

Standing over 600 feet above the downtown core, the Calgary Tower has been an icon in the city skyline for over 40 years. Offering uncompromising views in every direction, visiting the tower has become a proud tradition for Calgarians and their guests. Calgary’s own revolving restaurant on top of the Calgary Tower offers more than just magnificent views of the City of Calgary & the Rocky Mountains. Unforgettable food, an award winning wine list and a contemporary design all come together to make this unique dining destination a step above the rest.

WHAT WE OFFER

• Gratuities
• Paid leave for sick and bereavement
• Parking
• Duty meals
• Comprehensive extended health and insurance benefits package
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO

• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees, and creating a positive, productive working environment.
• Ensure all team members are trained to anticipate guests' needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Stay on top of all learning, development and training being administered by Head Office departments and ensure all necessary team members attend.
• Quality control - food and beverage are consistently prepared and served according to the restaurant’s recipes, portioning, preparing, and serving standards.
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
• Ensure active venue participation in the company Health & Safety Program, and have at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee.
• Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
• Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
• Schedule labour as required using anticipated business activity, while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements.
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns.
• Execute ad-hoc administrative and operational duties are required.
  

WHAT YOU HAVE

• Previous experiencewithdemonstrated success in a comparable rolefor an establishment of similar guest capacity, staff number, and affected by seasonality(at least 3yearspreferred)
• 5+ years of hospitality experience preferred
• Extensive wine and cocktail knowledge preferred
• Organization skills with a keen eye for detail and the ability to identify, analyze and solve technical and theoretical problems
• To be able to recognize the ability to build and maintain positive and collaborative working relationships with staff at all levels
• Working knowledge of applicable employment related legislation
• Integrity, discretion and judgment with tact and diplomacy on confidential matters
• Advanced skills with Microsoft Office Suite
• Demonstrated sound judgement and problem-solving ability