General Manager

SWHM Southwest Hospitality Management Inc.; Flagstaff (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

SWHM Southwest Hospitality Management Inc. is seeking a General Manager to lead daily hotel operations, maximize financial performance, and uphold brand standards.

You will guide staff development, deliver a memorable guest experience, and represent the property in the local community. This role requires a Bachelor's degree in Hotel Management or Business Administration and a minimum of three years of management experience.

Qualifications

• Minimum 3 years of management experience.
• Superior customer service skills with ability to converse across cultures.
• Excellent oral and written communication and presentation skills.
• Take initiative and uphold accountability.
• Organize, plan ahead and manage workload in a fast-paced environment.
• Demonstrate leadership to motivate and train staff.
• Proficient in Microsoft programs and hotel property management systems.

Responsibilities

• Maximize revenues and GOP while managing budgets and forecasts.
• Lead property sales activities and develop local market relationships.
• Provide vision, train staff, and promote brand standards across the hotel.
• Ensure high-quality guest experience and safe, secure hotel operations.
• Monitor inventory, labor standards, and vendor approvals.

Skills

Management experience

Customer service

Oral and written communication

Leadership

Time management

Organization

Staff training

Microsoft Office

Project management

Hotel PMS

Interpersonal skills

Education

Bachelor's degree in Hotel Management or Business Administration

Job description

Position Summary

A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the local community. A Leader that provides vision and leads by example.

General Manager Duties & Responsibilities

1. Financial
   • Responsible for maximizing revenues and flow through to GOP.
   • Responsible for the preparation of property budgets and forecasts.
   • Manage labor standards and property-level expenses as approved by management.
   • Analyze profit and loss procedures.
   • Monitor collection of in-house guest balances and direct bill receivables.
   • Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors.
   • Must manage brand-required standards in all aspects of the franchise license and agreements.
2. Sales
   • Work with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, sales calls and compiling reports.
   • Identify and seek out potential business in the local market. Maintain relationships with local companies such as key people to increase Hotel's visibility.
   • Coordinate and implement sales and marketing activities of the property.
   • Assist in the development and monitoring of the hotel revenue management strategies with FOM and Sales.
3. Leadership
   • Lead by example and continuously strive to improve.
   • Ability to train and coach to bring efficiencies in each department.
   • Motivate, encourage and inspire team members.
   • Exhibit great interpersonal and communication skills in resolving issues.
   • Professionally presentable both in dress and manner.
   • Increase inclusion for teamwork and better performance.
   • Use time management for the completion of managerial responsibilities.
   • Provide a safe and secure hotel for the staff to work and for guests to stay.
   • Ensure all decisions are made in the best interest of the hotel and Management Company.

Physical, Mental and Environmental Demands

• Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
• Must be able to push and pull up to 50 lbs and carry up to 20 lbs.
• Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.
• Must have the manual dexterity and coordination to operate all office equipment.
• Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.

Skills, Educational Background, Experience and Basic Expectations

• Bachelor's degree/higher education qualification/equivalent in Hotel Management/Business Administration.
• Minimum 3 years of management experience.
• Superior Customer Service skills, able to professionally converse with different cultures.
• Excellent oral & written communication and presentation skills.
• Demonstrate the ability to take initiative and uphold accountability.
• Able to organize, plan ahead and manage workload working in a fast-paced environment.
• Must possess leadership skills to motivate and train staff.
• Proficient in Microsoft programs.
• Ability to organize multiple projects, to manage and prioritize multiple tasks and meet deadlines.
• Efficient in operating hotel property Management systems.