General Manager

DC Global Talent Inc.; San Juan (PR); On-site; USD 80,000 - 110,000; Full time

Job summary

DC Global Talent Inc. is seeking a General Manager to guide a San Juan hostel through planning, renovation, opening and ongoing operations. The role focuses on building the opening team, managing guest experiences, and coordinating local partnerships for tours and events.

You will drive revenue, manage budgets, and ensure consistency in service standards while working closely with ownership in a dynamic, hospitality startup setting.

Qualifications

• 3+ years of management experience in a hostel or social/lifestyle accommodation.
• Pre-opening or renovation experience strongly preferred.
• Solid grasp of hostel revenue drivers: dorm pricing, OTA management and ancillary revenue.
• Hands‑on leader who is comfortable in a start‑up setting.
• Fluent in English and Spanish.
• Based in Puerto Rico, or open to relocating (Miami‑based candidates welcome).

Responsibilities

• Partner with ownership during pre-opening on layout, amenities, guest flow and operating decisions
• Build and lead the opening team, including hiring, training and scheduling
• Oversee daily operations: front desk, housekeeping, maintenance, guest experience and safety
• Develop the guest experience and community programming, including local partnerships for tours, activities and events
• Drive revenue through pricing, occupancy strategy, add-on sales and online distribution channels
• Manage budgets, P&L and operating costs, and report performance to ownership
• Protect online reputation and keep service standards consistent across the property

Skills

Management experience

Bilingual EN/ES

Hands-on leadership

Startup mindset

Job description

About the Opportunity

A hospitality group with a growing portfolio of boutique properties is turning a residential building in San Juan into an upscale social hostel. The property is steps from the beach and built around local experiences like surfing, diving and fitness. We are looking for a General Manager to join during planning and renovation and lead the property through opening and beyond.

Key Responsibilities

• Partner with ownership during pre-opening on layout, amenities, guest flow and operating decisions
• Build and lead the opening team, including hiring, training and scheduling
• Oversee daily operations: front desk, housekeeping, maintenance, guest experience and safety
• Develop the guest experience and community programming, including local partnerships for tours, activities and events
• Drive revenue through pricing, occupancy strategy, add-on sales and online distribution channels
• Manage budgets, P&L and operating costs, and report performance to ownership
• Protect online reputation and keep service standards consistent across the property

Requirements

• 3+ years of management experience in a hostel or social/lifestyle accommodation (required)
• Pre-opening or renovation experience strongly preferred
• Solid grasp of hostel revenue drivers: dorm pricing, OTA management and ancillary revenue
• Hands‑on leader who is comfortable in a start‑up setting
• Fluent in English and Spanish
• Based in Puerto Rico, or open to relocating (Miami‑based candidates welcome)