GENERAL MANAGER

SZM DIGNITY HOME CARE LLC; San Jose (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Job summary

SZM DIGNITY HOME CARE LLC is seeking a Home Care Manager to lead daily operations in the Bay Area. The role focuses on ensuring high-quality, compliant non-medical home care for seniors and individuals with disabilities, while expanding referrals and service delivery excellence.

The ideal candidate has strong leadership, scheduling, and regulatory expertise, with a track record in business development and client-focused care. Join a team committed to dignity and compliance.

Qualifications

• Minimum of 3-5 years of management experience in a non-medical home care agency.
• Thorough knowledge of California Home Care Services Bureau regulations.
• Strong understanding of San Andreas Regional Center policies, documentation and compliance standards.
• Experience managing office operations, caregiver scheduling, client services and administrative staff.
• Demonstrated success in business development, networking, and marketing within the home care industry.
• Excellent leadership, communication, and organizational skills.
• Valid California driver’s license and reliable transportation.

Responsibilities

• Manage the daily operations of the agency.
• Ensure full compliance with California state regulations and licensing requirements.
• Maintain compliance with San Andreas Regional Center standards, policies, and documentation.
• Supervise office personnel and direct care staff.
• Monitor caregiver performance through file audits, documentation reviews, home visits, and QA activities.
• Keep employee files, client files, training records, and compliance documentation audit-ready.
• Coordinate client admissions, care plans, staffing, and scheduling.
• Develop and implement policies to improve efficiency and quality of care.
• Build relationships with regional centers, case managers, healthcare providers, hospitals and community orgs.
• Develop and execute marketing strategies to increase referrals and expand client base.
• Represent SZM DIGNITY HOME CARE LLC professionally in the community.
• Prepare operational reports and provide recommendations to ownership for improvements.
• Resolve client and employee concerns professionally and promptly.
• Maintain confidentiality and HIPAA standards.

Skills

Leadership

Communication

Organizational skills

Business development

Networking

Marketing

Scheduling

Office operations

Microsoft Office

Scheduling systems

Payroll systems

Electronic documentation

Tools

Microsoft Office

Scheduling systems

Payroll systems

Electronic documentation

Job description

Benefits:

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Position Summary

SZM DIGNITY HOME CARE LLC is a licensed non-medical home care agency dedicated to providing compassionate, high-quality, and person-centered care to seniors and individuals with developmental and physical disabilities throughout the Bay Area. We are seeking an experienced, dedicated, and results-driven Home Care Manager to lead our daily operations and help grow our organization.

Minimum Qualifications

• Minimum of 3-5 years of management experience in a non-medical home care agency.
• Thorough knowledge of California Home Care Services Bureau (HCSB) regulations.
• Strong understanding of San Andreas Regional Center (SARC) policies, documentation, reporting requirements, and compliance standards.
• Experience managing office operations, caregiver scheduling, client services, and administrative staff.
• Demonstrated success in business development, networking, and marketing within the home care industry.
• Excellent leadership, communication, and organizational skills.
• Valid California driver’s license and reliable transportation.

Primary Responsibilities

• Manage the daily operations of the agency.
• Ensure full compliance with California state regulations and licensing requirements.
• Maintain compliance with San Andreas Regional Center standards, policies, and documentation requirements.
• Supervise office personnel and direct care staff.
• Monitor caregiver performance through regular file audits, documentation reviews, home visits, and quality assurance activities.
• Ensure employee files, client files, training records, and compliance documentation remain current and audit-ready.
• Coordinate client admissions, care plans, staffing, and scheduling.
• Develop and implement operational policies that improve efficiency and quality of care.
• Build and maintain strong professional relationships with regional centers, case managers, healthcare providers, hospitals, rehabilitation facilities, and community organizations.
• Develop and execute marketing strategies to increase referrals and expand the agency’s client base.
• Represent SZM DIGNITY HOME CARE LLC professionally within the community.
• Prepare operational reports and provide recommendations to ownership for continuous improvement.
• Resolve client and employee concerns professionally and promptly.
• Maintain confidentiality and uphold HIPAA standards.

Desired Skills

• Strong leadership and decision-making abilities.
• Excellent problem-solving and conflict-resolution skills.
• Outstanding time management and organizational abilities.
• Strong computer skills, including Microsoft Office, scheduling systems, payroll systems, and electronic documentation.
• Ability to work independently while leading a team.
• Professional appearance and communication skills.
• Ability to perform under pressure in a fast-paced environment.

Personal Qualities

We are looking for someone who demonstrates:

• Absolute honesty and integrity.
• Strong work ethic.
• Commitment to excellence.
• Dependability and accountability.
• Punctuality and professionalism.
• Compassion and respect for clients and staff.
• Positive attitude and willingness to lead by example.
• Self-motivation and initiative.
• Loyalty to the mission and values of SZM DIGNITY HOME CARE LLC.
• Ability to inspire teamwork and maintain a positive workplace culture.

Marketing & Business Development Expectations

The successful candidate must have proven experience in:

• Developing referral relationships with hospitals, physicians, rehabilitation centers, skilled nursing facilities, social workers, and regional centers.
• Community outreach and networking.
• Growing census through strategic marketing initiatives.
• Maintaining strong client satisfaction and retention.
• Identifying opportunities to expand agency services and increase revenue.

What We Expect

At SZM DIGNITY HOME CARE LLC, we are looking for more than just a manager—we are looking for a leader who will take ownership of the agency’s success. The successful candidate must demonstrate professionalism, honesty, commitment, operational excellence, and a passion for serving individuals in need while helping the organization grow and maintain the highest standards of quality and compliance.