General Manager In Training

SPiN; San Francisco (CA); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Harri is seeking a General Manager in Training to learn and master responsibilities from the General Manager. The role emphasizes creating a creative, customer‑centric environment in a sports/entertainment setting.

The position focuses on day‑to‑day operations, payroll, P&L basics, and addressing various business matters while developing talent and supporting event sales. Relocation may be required as part of growth.

Qualifications

• 2–4 years’ experience as Assistant General Manager or General Manager in a high‑volume entertainment/event/restaurant setting.
• Superior customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Proven ability to network, recruit, train, develop and assess talent.
• Excellent communication at all levels and strong hospitality background.
• Proven ability to increase sales and profitability and maintain brand awareness.
• Experience with Microsoft Office suite.

Responsibilities

• Assist in supervising floor and bar operations to maximize profitability and ensure regulatory compliance.
• Help create a safe environment and document accident reports promptly.
• Learn recruiting, interviewing, hiring, supervision, discipline and training processes.
• Assist with onboarding and training new staff and provide ongoing feedback.
• Support development through performance expectations and reviews.
• Assist in shift management, scheduling, and planning to maintain quality and cleanliness.
• Help control day‑to‑day operations: labor scheduling, supplies ordering, and SPIN team development.
• Learn OSHA compliance, health and safety codes, and company policies.
• Gain experience in cash control, inventory, labor management, and financial reporting.
• Coordinate with events team on pre‑event and on‑site execution and with the sales department to align goals.

Skills

Customer service

Interpersonal skills

Communication skills

Talent development

Sales growth

Hospitality experience

Brand awareness

MS Office

Tools

Microsoft Office

Job description

REQUIREMENT

The General Manager in Training is a dynamic and growth-oriented role within our organization.

SUMMARY

The General Manager in Training is a pivotal role in our operation, focusing on learning and mastering the key responsibilities from the General Manager. This position requires fostering an environment that supports creativity, exceptional customer service, event sales, and a passion for sports. As curators of a unique entertainment setting, our General Manager in Training will concentrate on talent development, drawing from previous experience in hospitality-driven general management roles. Key responsibilities include managing day-to-day operations, handling payroll, interpreting profit-loss statements, and addressing various business matters.

ESSENTIAL FUNCTIONS

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Assist in supervising the floor and bar operations to gain experience in maximizing profitability, minimizing legal liability, and ensuring adherence to operational regulations.
• Participate in creating a safe environment to reduce the risk of injury and accidents, and learn the process of completing accident reports promptly in the event a customer or employee is injured.
• Learn the fundamentals of recruiting, interviewing, and hiring employees; gain exposure to supervisory responsibilities, disciplinary actions, and the process of motivating and training team members.
• Assist in conducting orientations and support the training of new employees, gaining hands‑on experience in the onboarding process.
• Participate in the development of employees by gaining exposure to providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Work towards understanding and managing shifts, including daily decision‑making, scheduling, and planning while upholding standards in product quality and cleanliness.
• Assist in controlling day‑to‑day operations by learning the ropes of scheduling labor, ordering supplies, and participating in the development of the SPIN team.
• Learn the basics of ensuring compliance with the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies.
• Gain experience in controlling Profit & Loss by understanding cash control procedures, maintaining inventory, and participating in managing labor, reviewing financial reports, and taking appropriate actions.
• Participate in pre‑event and on‑site communication with the events team, gaining exposure to the coordination and execution of events.
• Work closely with the internal sales department and clients, under supervision, to understand event goals, objectives, and specific implementation plans that promote the SPIN brand.
• Assist in troubleshooting and addressing issues related to the successful execution of events, learning to handle challenges effectively.

QUALIFICATIONS

• Minimum 2-4 years’ experience as a Assistant General Manager or General Manager in a high volume, entertainment/event/restaurant environment.
• Superior customer service and interpersonal skills.
• Strong written/verbal communication skills.
• Proven ability to network, recruit, train, develop and assess talent.
• Excellent communication skills at all levels.
• Proven ability to increase sales and profitability.
• Strong hospitality background.
• Sound commercial and brand awareness.
• Previous experience in catering and events execution along with functional understanding of food service and kitchen operation, comfortable monitoring food and beverage cost of sales.
• Experience with Microsoft Office suite.

REQUIREMENTS

• The General Manager in Training candidates must be relocatable, demonstrating a willingness to relocate as needed, to be considered for this dynamic and growth‑oriented role within our organization.
• Supervisory responsibilities
• Physical demands – Lift, push, pull, stand for long periods of time.
• Travel required % - Under 5%

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.