General Manager

Dnata; San Diego (CA); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

dnata is seeking a General Manager to optimize and align operational efficiencies at the station level in San Diego. You will lead a safety-centric culture, ensure compliance with authorities, and drive customer service while fulfilling promises to customers.

You will manage SMS/IMS operations, guide staffing, training, and onboarding, and coordinate across departments to meet performance targets. Travel is required as needed.

Competenze

• Bachelor's degree or 6+ years related experience or equivalent combination.
• Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.
• Effective communication skills.
• Analytical and organizational skills.
• Proficient in Microsoft Office.
• Must be comfortable working nights, weekends, holidays, and in all weather conditions.
• Possess/maintain a valid state driver's license and other FAA/Airport required identifications.

Mansioni

• Lead a safety centric culture through consistent execution of company resources and processes.
• Oversee day-to-day administration and operation of the SMS/IMS at the station level.
• Ensure station compliance with company policies, mission, vision and values.
• Ensure practices for asset management, financial reporting, and regulatory compliance.
• Direct management and supervision of staff supporting primary business functions at the station.
• Lead onboarding and training of team members.
• Leverage SLA and SGHA knowledge to meet customer commitments.
• Develop teams through succession planning, KPI achievement, coaching, training and mentoring.
• Establish structured communication between departments and teams to support station commitments.
• Solicit customer feedback to measure satisfaction and improve capabilities and processes.
• Maintain appropriate staffing levels using flight and personnel schedules.
• Encourage employee input in station growth and process improvements.
• Manage financial aspects including capital expenditures, forecasting, budgeting, auditing and expense management.
• Travel as required.

Conoscenze

Leadership

Safety culture

Communication

Analytical thinking

Microsoft Office

Formazione

Bachelor's degree or 6+ years related experience

Strumenti

Microsoft Office

SMS/IMS knowledge

Descrizione del lavoro

As a dnata General Manager, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will lead a safety centric culture, maintain compliance with all authorities, drive customer service, and keep the promises our customers make.

Essential Duties and Responsibilities

• Lead a safety centric culture through consistent execution and implementation of company resources and processes.

• Responsible for the day-to-day administration and operation of the SMS/IMS at the station level

• Ensure that your station operates in compliance with all company policies and procedures, and adheres to the company's mission, vision, and values statements.

• Ensure consistent practices and processes are utilized around asset management, financial reporting, state, and local government regulations.

• Direct management and supervisory staff responsible for the primary business functions at the Station.

• Direct and participate in the acquisition, training, and on-boarding of team members.

• Leverage knowledge of all SLA and SGHA's for current and future customers to deliver on our commitments.

• Develop teams to improve work performance and maximize potential through succession planning, KPI achievement, coaching, ongoing training, and mentoring.

• Establish and maintain a structured communication process between departments, groups, and team members to support the Station's commitments to customers, individuals, and our Company.

• Regularly interact and obtain feedback from customers to promote the Station and measure the level of customer satisfaction to improve capabilities and processes.

• Ensure appropriate staffing levels are maintained through proper use of flight and personnel schedules.

• Encourage employee suggestions and involvement in the improvement and growth of the Station, its processes, and people.

• Responsible for financial management including capital expenditures, forecasting, budgeting, audit performance and expense management.

• Travel as required.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or 6+ years related experience and/or training, or equivalent combination of education and experience.

• Full knowledge of airline ramp service handling procedures, aviation safety and security procedures.

• Effective communication skills.

• Analytical and organizational skills.

• Proficient in Microsoft Office.

• Must be comfortable working nights, weekends, holidays, and in all weather conditions.

• Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.

• Travel as required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.