Operations Manager

Colonial Group; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Colonial Group is seeking an Airport Operations Manager to direct and oversee daily activities. You’ll supervise staff, ensure safety, and maintain policy adherence while coordinating with customers and flight crews. The role requires hands-on operation oversight and leadership in a fast-paced environment.

Applicants should have 2–3 years in aviation management, strong communication, and the ability to work flexible hours. Proficiency with Office 365, Word and Excel is expected.

Qualifications

• 2–3 years aviation management experience required.
• Effective people management and planning skills.
• Strong communication and teamwork abilities.
• Proficient with Office 365, Word and Excel.
• Able to work flexible hours.

Responsibilities

• Oversee daily operations and staffing assignments.
• Ensure safety compliance and policy adherence.
• Coordinate with customers and flight crews.
• Supervise loading/unloading activities.
• Read load sheets and baggage tags; manage data.
• Maintain safety culture via briefings and audits.

Skills

Aviation management

People management

Communication skills

Conflict resolution

Flexibility hours

Education

Associates degree or 3-5 years related experience

Tools

Office 365

Word/Excel

Job description

The Airport Operations Manager

directs, assesses, monitors, evaluates, coordinates and oversees the daily operational activities by performing the following duties personally as well as through the support of facility personnel.

• Oversight of daily operations to include staffing assignments, oversight of operational safety, adherence to company policy while maintaining a professional manner with both internal and external customers
• Drive excellence through appropriate disciplines
• Use applicable customer technologies to support Safe and on-time operations to include individual carrier SOP’s
• Lift baggage and or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers
• Loading/unloading may require lifting over 100 items for a single aircraft
• Push/pull loaded and empty carts and containers during loading/unloading operations
• Couple/uncouple carts and/or cargo container dollies
• Ascend/descend jet-way stairs while carrying baggage
• Bend/stoop and crawl to move and stack/unstack cargo in aircraft and containers
• Stand for up to 4 hours in all weather conditions to upload or unload cargo and direct traffic
• Walk continuously to load/ unload cargo from pallets, containers, carts, or conveyor belts
• Complete safety checklists for motorized equipment
• Drive and operate motorized equipment (Tug, Belt Loader)
• Read and interpret aircraft load sheets, checked baggage tags, and cargo labels
• Operate a computer to enter and retrieve data for weight and balance purposes
• Count baggage/cargo being uploaded/ unloaded during operations
• Connect support equipment to aircraft such as PC Air, GPU etc.
• Use signalling devices to communicate with co-workers or flight crew
• Ensure compliance with dnata, TSA and Federal Aviation Administration (FAA) regulations and policies
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws
• Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training and documented safety procedures.
• Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude and respect for others
• Perform other duties as assigned
• Can meet the Station’s attendance standards

Job Qualifications

• 2-3 years Aviation Management Experience Required
• Effective people management and planning / organizing skills, customer focused and analytical with good judgment, able to work under pressure and a team player
• Ability to deal with conflict
• Good communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• Computer proficiency, Office 365, Word/Excel
• Must be able to work flexible working hours

Education-Associates degree from college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.