General Manager

Worldwide Flight Services (WFS); United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a General Manager to lead airport station operations. This pivotal role involves overseeing daily activities, managing personnel, and ensuring compliance with safety regulations. The ideal candidate will possess strong leadership and problem-solving skills, with a focus on operational efficiency and customer service. Join a dynamic team where your contributions will directly impact service quality and operational success, all while working in a fast-paced, high-pressure environment. This is a fantastic opportunity for those looking to make a significant impact in the aviation industry.

Qualifications

• 5+ years in airport operations with 2+ years in leadership roles.
• Strong understanding of FAA regulations and safety protocols.

Responsibilities

• Oversee station operations and manage personnel effectively.
• Ensure compliance with safety standards and regulations.
• Develop station budgets and monitor performance KPIs.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Negotiation

Education

High school diploma or equivalent

Bachelor's degree

Tools

Budgeting tools

Performance tracking software

Job description

**This job will be on-site**

Job Summary

The General Manager is responsible for overseeing all airport station operations, ensuring the efficient and safe handling of flights, customer service, and ground services. This role includes managing station personnel, coordinating with various departments, ensuring compliance with safety and regulatory standards, and optimizing operational performance. The General Manager will work closely with leadership to meet budgetary goals, improve operational efficiency, and provide exceptional service to passengers. This position requires strong leadership, problem-solving skills, and the ability to manage a diverse team in a high-pressure environment.

Responsibilities

• Oversee all station operations, ensuring smooth daily activities.
• Manage station personnel, including hiring, training, and performance management.
• Coordinate with internal departments for seamless service delivery.
• Ensure compliance with FAA, local regulations, and safety protocols.
• Develop and manage station budgets and operational plans.
• Monitor KPIs to track performance and implement improvements.
• Resolve customer complaints and operational issues promptly.
• Maintain relationships with airline partners, airport authorities, and stakeholders.
• Manage inventory, equipment, and supplies for operations.
• Ensure adherence to company policies, safety standards, and procedures.
• Prepare and submit performance and compliance reports.
• Recommend and manage capital expenditures for new equipment.
• Ensure compliance with TSA and site-specific security plans.
• Negotiate contracts with suppliers for equipment and materials.
• Administer practices fairly, ensuring respect and professionalism for all.
• Oversee requisitions for equipment and supplies within budget.

Minimum Requirements

• 5 years of previous experience in airport operations, ground services, or a related field with at least 2 years in a managerial or leadership role.
• High school diploma or equivalent; Bachelor's degree preferred.
• Strong leadership, organizational, communication, and problem-solving abilities.
• Proven ability to manage teams and coordinate complex operations.
• Solid understanding of FAA regulations and airport safety protocols.
• Experience with budgeting and operational planning.
• Valid driver’s license; airport security badge or the ability to obtain one.
• Ability to work irregular hours, weekends, and holidays.

Preferred Skills

• Experience managing airport or airline ground operations teams.
• Strong ability to negotiate with vendors and suppliers.
• Strong experience with cost control, capital expenditure recommendations, and financial reporting.
• Focus on excellent service and complaint resolution.
• Additional safety or airline-related certifications.
• Ability to speak additional languages is a plus for passenger service coordination.

Physical Requirements/Working Conditions

• Remain in a stationary position 50% of the time.
• Ability to stand, walk, and move for extended periods.
• Capable of lifting up to 50 lbs occasionally.
• Comfortable working in outdoor environments with exposure to varying weather conditions.
• Ability to climb, bend, kneel, and reach as needed for inspections and operational oversight.
• Work in a high-noise environment, requiring proper hearing protection.

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Other

Industries

• Airlines and Aviation