General Manager

Holiday Inn Charleston - Riverview; Riverview (SC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

1k employer match with vesting

Daily Pay option

Job summary

Holiday Inn Charleston - Riverview is seeking a seasoned General Manager to oversee all hotel operations, drive guest satisfaction, and lead the management team. The GM will partner with owners and stakeholders, manage profitability, and set strategic direction for the property.

Ideal candidates bring 15–20 years in hospitality, luxury and international experience, and at least 5–10 years in GM leadership. A university degree in hotel management and strong Excel skills are expected.

Qualifications

• University degree in hotel management or related field, with experience in opening/managing or repositioning a hotel.
• Extensive hands-on hotel management experience, with strong leadership and computer skills.
• 15–20 years in hospitality, with luxury and international exposure; 5–10 years as GM or Asst. GM.

Responsibilities

• Oversee hotel operations per org chart and lead department heads.
• Manage budgets, revenues, and profitability to meet guest satisfaction targets.
• Lead capital projects, procurement, and vendor contracts to support hotel needs.
• Ensure SOP compliance, service standards, and auditing processes.
• Develop plans for revenue growth, cost control, and guest experience improvements.

Skills

Leadership

Strategic Planning

Budgeting

Guest Satisfaction

Education

University degree in hotel management

Job description

1k with a fully vested employer match, Health, Vision, Dental and PTO.NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

POSITION SUMMARY:

The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management andguests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.

Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage between profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES:

• Oversee the operationsfunctionsof the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget,Marketing& SalesPlanand Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals andsetothershortand long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor thehotels business reportson a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels /resortrevenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health &SafetyAct,fireregulations and other legal requirements.

PREREQUISITES:

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

• A university degree in hotel management or a related field with Experience in opening, managing or re-positioninga hotel with clear track record. Excellentcomputersystem skills.

EXPERIENCE:

• At least 15 to 20 years’ experience in thehospitalityindustry, with significantluxuryand international experience, ideally including experience in remote locations. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

Boasting one of the best views of Charleston, our high-rise hotel is a convenient home base for anything and everything that brings you to the Lowcountry. Central to the most iconic attractions and institutions Charleston has to offer, it’s no wonder why we’ve become a local favorite.