General Manager

Delta Hotels by Marriott Richmond Downtown; Richmond (VA); In loco; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Paid time off

401K plan

Paid holidays

Earned wages access

Life insurance

Disability insurance

Accident and hospital indemnity

Descrizione del lavoro

The Commonwealth, a 59-suite historic property operated by SMI Hotel Group in Richmond, seeks a General Manager to oversee all operations, revenue and guest experience. The GM will inspire the team, ensure brand standards and maintain an exceptional standard of service across all departments.

The GM will drive profitability through strategic planning, budgeting and cost controls, while maintaining strong community ties and delivering a consistently memorable Richmond experience.

Competenze

• Bachelor's degree in hotel management or equivalent.
• Proven track record in delivering guest satisfaction and revenue growth.
• Strong leadership, communication and organizational skills.
• Experience in managing budgets and brand standards.

Mansioni

• Oversee all hotel operations and sales initiatives.
• Create a positive, productive work environment for staff.
• Lead revenue-management strategies to maximize RevPAR and profitability.
• Collaborate with sales to develop annual business plans and marketing campaigns.
• Monitor expenses, quality, maintenance and guest satisfaction metrics.
• Represent the hotel in the community and build key relationships.

Conoscenze

Leadership

Guest service excellence

Strategic planning

Operational oversight

Team development

Formazione

Bachelor's degree in Hotel Management

Descrizione del lavoro

The Commonwealth is searching for an experienced, motivated and dynamic General Manager to join our team!

Managed bySMI Hotel Group and affiliated with Historic Hotels of America, The Commonwealth is a 59-suite historic property located on Capitol Square, directly across from the Virginia State Capitol. With original artwork painted by some of Richmond’s most acclaimed mural artists, and tattoos on the door of every guest suite (RVA ranks as the #3 most tattooed city in America!), we strive to deliver a uniquely Richmond experience. Featuring Rueger’s, our restaurant and bar that pays homage to the original eatery that opened on the same site in 1846, and 3,000 square feet of modern, flexible event space, The Commonwealth offers something for everyone.

General Manager Job Overview:

The General Manager has ultimate responsibility for all operations and sales functions within the hotel. A primary focus of the general manager is to create a positive work environment where team members feel valued, and where team members value each and every guest, leading to consistently high guest satisfaction. This requires an energetic self-starter who will inspire his or her team to excellence, and verify through regular inspections that product quality and service expectations are met in all areas of the hotel, including cleanliness, maintenance, and adherence to brand standards.
The hotel general manager is responsible for consistently delivering bottom-line results that meet or exceed goals established for the hotel. The general manager will do so by focusing on team member and guest satisfaction, achievement of budgeted revenue, and controlling expenses to maximize profitability.

Responsibilities for the Hotel General Manager:

• Develops subordinates, through training, motivation and mentorship. Holds managers accountable for the success of their departments.
• Inspires team members to ensure that superior guest service is consistent. Empowers team members to extend appropriate service recovery to resolve guest complaints in a timely manner.
• Maximizes hotel revenues by anticipating and reacting to evolving market conditions; develops strategic initiatives, which capitalize on market demand.
• Identifies ways to grow RevPAR and RGI through analysis of competitor intelligence.
• In conjunction with Director of Sales, develops, implements, and monitors annual business and marketing plans, to include participation in appropriate local and brand marketing campaigns.
• Proposes the annual budget and makes recommendations for capital improvements to enhance the assets of the company, increase guest loyalty, and comply with brand standards.
• Utilizes financial acumen to control labor and operational expenses within budgeted guidelines, ensuring profit maximization.
• Analyzes business information to identify indicators of product/service successes and opportunities; utilizes this information to improve operational efficiencies and enhance the guest experience.
• Is the face of the hotel in the local community, maintaining an active role in appropriate industry and civic organizations. Builds strong relationships with local officials and top clients.

Qualifications:

• Bachelor's degree in hotel management or equivalent, with at least 3 years previous Assistant General Manager and/or General Manager experience.
• Exemplary interpersonal and leadership skills, always exuding a professional, caring demeanor toward both team members and guests.
• Strong organizational, time management and technology skills.
• Documented, proven track record of guest service success.
• Documented, proven success in achieving revenue and profitability growth.
• Positive references from superiors, colleagues and subordinates.

Benefits:

SMI Hotel Group recruits the best and brightest, to support our mission of delivering the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you.

Our industry leading benefit package for the general manager includes:

• Health, dental and vision insurance
• Paid Time Off
• 401K plan with company match
• Paid holidays
• Early access to earned wages

In addition, salaried team members, including the general manager, receive:

• Company paid life insurance
• Company paid short-term and long-term disability insurance
• Company paid accident and hospital indemnity insurance

SMI Hotel Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.