General Manager

Kauboi Scottsdale; Phoenix (AZ); On-site; USD 80,000 - 120,000; Full time

Job summary

A premium dining establishment in Phoenix is seeking a General Manager to lead the Fine Dining Japanese Steakhouse. Responsibilities include overseeing all operations, ensuring quality service, and developing a strong management team. The ideal candidate has at least 5 years of experience in fine dining and possesses strong customer service skills. This position requires leadership and the ability to foster a vibrant dining atmosphere. The role may involve irregular hours and requires proficiency in managing food service operations.

Qualifications

• Minimum of 5 years of General Manager experience in fine dining.
• Ability to provide personalized recommendations to guests.
• Strong attention to detail and time management skills.

Responsibilities

• Oversee all food operations for the Fine Dining Japanese Steakhouse.
• Maintain quality and consistency of food and service.
• Develop management team and oversee staff evaluations.

Skills

Customer service skills

Organizational skills

Food and beverage knowledge

Job description

Crescent Hotels & Resorts invites you to embark on an exciting journey as the General Manager for the new Japanese Steakhouse Restaurant within the spectacular Remi Hotel, a new build Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It's five food and beverage outlets range from a 1940's inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.

JOIN OUR TEAM IF.

YOU ARE LOOKING FOR:

• Fun, vibrant atmosphere.
• Polished, sleek, high-end space.
• Work alongside a team of true hospitality professionals and culinary talents.
• A dynamic leadership team that celebrates you for your individuality.
• Supportive team and leadership.

OUR CONCEPTS

The General Manager will oversee all of the food operations for the Fine Dining Japanese Steakhouse, Kauboi. These hotel concepts & outlets include:

• KAUBOI: Fine Dining Japanese Steakhouse with Sushi, Robata, and a Whiskey-Based Speakeasy.
• ALLEGRA: Rivera Beach Club-inspired Rooftop Pool Lounge with Cabana Service, Refreshing cocktails, and a 270-degree view of the valley.
• F/SIXTEEN: American Diner with a modern twist. Serving breakfast, lunch, and dinner with boozy milkshakes, late-night excitement, and a full bar.
• In-Room Dining

WHAT WE EXPECT

RESTAURANT OPERATIONS OVERSIGHT

• Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales - act with a sense of urgency, be friendly, professional, and engaged
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service
• Understand the market and surrounding areas (i.e. restaurants, businesses, hotels)
• Regularly measure and evaluate service through company service audits, and leveraging guest/employee feedback
• Maintain the highest level of safety, security, sanitation, and cleanliness of facility
• Oversee Repairs & Maintenance
• Must understand how to use basic computer applications and POS systems
• Drive all standards in day-to-day operations
• 'Inspire, Inspect, and Inform' restaurant personnel on a daily basis

GENERAL EXECUTIVE MANAGEMENT

• Develop management team to develop people and manage systems.
• Give Managers meaningful and challenging work assignments.
• Conduct quarterly management evaluations to track improvement of fundamental skills.
• Develop hourly staff positions within the restaurant, conduct quarterly restaurant staff evaluations.
• Hire great talent and terminate any member of the staff on an as needed basis.
• Develop plans for continuous improvement in the restaurant's service levels.
• Lead and drive PR, Marketing, and Sales Building efforts/tactics for both the restaurant and the food operations at the REMI Hotel.
• Must firmly confront poor performance while also recognizing and rewarding good performance.
• Maintain good rapport with vendors and have the capacity to work with multiple owner wants and needs.
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills.
• Implement efficient and productive systems/processes in all departments (staffing levels, etc.).
• Must be compliant with all Arizona State labor/hiring laws, Department of Health standards, and OSHA standards.

FINANCIAL AND P&L ADHERENCE

• Build a culture of financial responsibility (sales tracking, labor, waste, breakage, PPA, proper tip reporting, manage costs).
• Accurately process and submit.
• Develop, establish, implement, and enforce proper and timely use of waste sheets and labor proforma.
• Control cash, credit, and other receipts by following company cash handling/reconciliation procedures.
• Assist in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity and holding department managers accountable to budgets.
• Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion.
• Seek better efficiency and productivity.
• Hold all Department Managers accountable for costs and budgets.

IDEAL CANDIDATE WILL HAVE

• Minimum of 5 years of General Manager experience in a service-oriented position within a fine dining restaurant.
• Strong customer service skills, with the ability to provide personalized recommendations to guests.
• Strong organizational and time management skills with a particular attention to detail.
• Must be available to wore irregular hours, shifts, weekends, special events, weekends and holidays.
• Strong food and beverage knowledge.

PHYSICAL REQUIREMENTS

The physical requirements listed below are examples of those of the General Manager may need to perform in order to carry out essential job functions:

• Persons performing service in this position will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Ability to work in hot and cold environments.
• This type of work involves a combination of sitting, walking, and standing for periods of time.

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of this job.

OUR COMPANY

MISSION

To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.

WHAT MAKES US UNIQUE

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with.