General Manager

Gabriel Group; Peoria (IL); On-site; USD 115,000 - 130,000; Full time

Job summary

Roto-Rooter is seeking an experienced General Manager for our Peoria, IL location. This full-time exempt role oversees daily operations, drives growth, and ensures service quality across scheduling, dispatching, and vendor relationships.

Ideal candidates have a 4-year degree, proven P&L leadership, and a track record of profitability. Strong leadership, communication, and adaptability are essential in a fast-paced environment with diverse teams.

Qualifications

• Proven experience in a similar role within plumbing or home services.
• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• Proven experience managing full Profit & Loss responsibilities with profitability and cost-control track record.
• Strong leadership skills to motivate and inspire the team.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and decision-making capabilities.
• Knowledge of local regulations and codes related to home services.

Responsibilities

• Oversee all aspects of daily operations, including scheduling, dispatching, sales, and resource allocation.
• Implement and optimize operational processes to improve efficiency and productivity.
• Monitor and manage service quality to ensure adherence to standards and customer satisfaction.
• Develop and maintain relationships with vendors, suppliers, and subcontractors.
• Lead and mentor a team of field technicians and administrative staff.
• Analyze performance metrics and KPIs to identify areas for improvement and implement actions.
• Ensure compliance with safety regulations and industry standards.
• Collaborate with sales and customer service to streamline operations and enhance performance.
• Handle escalated customer inquiries and complaints promptly.

Skills

Leadership

Communication

Problem-solving

Adaptability

Education

Bachelor's degree in Business Administration or related field

Job description

• Base Pay $115,000.00 - $130,000.00 / Year
• Job Category Plumbing , Home Services , Management
• Employee Type Full-Time Exempt
• Required Degree 4 Year Degree
• Manage Others Yes

Description

Roto-Rooter is the largest provider of plumbing, drain cleaning, and water cleanup services in North America. Founded in 1935, Roto-Rooter has built a strong reputation for delivering high-quality services to residential and commercial customers. With decades of expertise and a commitment to customer satisfaction, we pride ourselves on being a trusted name in the home services industry. As a growing company, we are seeking an experienced General Manager to join our team in Peoria, IL and contribute to an aggressive growth plan for the location.

Responsibilities

• Oversee all aspects of daily operations, including scheduling, dispatching, sales, and resource allocation.
• Implement and optimize operational processes to improve efficiency and productivity.
• Monitor and manage service quality to ensure adherence to company standards and customer satisfaction.
• Develop and maintain relationships with vendors, suppliers, and subcontractors.
• Lead and mentor a team of field technicians and administrative staff, providing guidance and support as needed.
• Analyze performance metrics and KPIs to identify areas for improvement and implement corrective actions.
• Ensure compliance with safety regulations and industry standards.
• Collaborate with other departments, such as sales and customer service, to streamline operations and enhance overall business performance.
• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
• Stay up-to-date with industry trends, market developments, and the competitive landscape.

Requirements

• Proven experience in a similar role within the plumbing or home services industry (required).
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
• ProvenexperiencemanagingfullProfit&Loss(P&L)responsibilitieswithastrongtrackrecordofdrivingprofitabilityandcostcontrol.
• Strongleadershipskillswiththeabilitytomotivateandinspireteammembers.
• Excellentcommunicationandinterpersonalabilities.
• Abilitytothriveinafast-paced,dynamicenvironmentandadapttochangingpriorities.
• Strongproblem-solvingskillsanddecision-makingcapabilities.
• Knowledge of local regulations and codes related to the home services industry.

Summary

EEO Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.