General Manager

Plazahotelelpaso; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

PTO

401k company match

Life insurance

Travel discounts

Transit benefits

Bonuses and incentives

Wellness program

Professional development

Technology reimbursements

Job summary

Hotel Landy is seeking a visionary General Manager to drive operational excellence, guest satisfaction, and top-line performance. Located on Universal Boulevard, this lifestyle property offers dynamic F&B venues, expansive recreation areas, and event spaces with high-volume leisure demand.

The GM will lead all hotel operations, mentor a diverse team, and align service standards with financial goals, while fostering employee development and a culture of accountability.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

Responsibilities

• Lead, inspire, and mentor a diverse team, cultivating collaboration, innovation, and accountability.
• Oversee service standards to ensure guest satisfaction and timely issue resolution.
• Develop and execute strategies to maximize revenue and control expenses.
• Oversee front office, housekeeping, and maintenance to ensure smooth operations.
• Foster continuous learning and development for team members.

Skills

Hotel management

Leadership

Guest satisfaction

Financial management

Operations management

Education

Bachelor's in Business or Hospitality

Job description

Opportunity: General Manager

Hotel Landy is seeking a visionary General Manager to drive operational excellence, guest satisfaction, and top-line performance. Located on Universal Boulevard, this lifestyle property blends resort-style amenities, including dynamic F&B venues, expansive recreation areas, and active event spaces with high-volume leisure demand.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels