General Manager

Mobile Auto Solutions, LLC; North Carolina; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player in collision repair is searching for a General Manager to lead operations at their facility. This role is crucial for delivering exceptional customer experiences while managing daily operations and ensuring compliance with company standards. You will coach and empower team members, maintain high-quality service, and oversee financial objectives. If you have a passion for excellence and leadership, this position offers a fantastic opportunity to thrive in a dynamic environment with a commitment to growth and success.

Benefits

Annual Paid Time Off (PTO) plans

Paid Parental Leave

Paid holidays

Medical, Prescription Drug, Dental & Vision Insurance

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Continuing Education Opportunities

Free Safety Glasses

Annual Uniform Stipend

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Strong attention to detail and ability to motivate others.

Responsibilities

• Lead daily operations of the Collision Center to meet KPIs.
• Manage annual and monthly operating budgets and forecasts.
• Ensure staff training and adherence to safety protocols.

Skills

Attention to detail

Client experience

Communication skills

Coaching and management skills

Education

Post-Secondary Education

Job description

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS

Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!

We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.

Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

1. Ensure consistent execution of WOW (Wow Operating Way) plan.
2. Prepare and manage the annual and monthly operating budget of the collision center.
3. Forecast, target and track monthly sales, profit and expense objectives.
4. Deliver formal annual performance reviews and informal monthly performance reviews.
5. Monitor and maintain all A/P and A/R relating to the Collision Center.
6. Maintain a clean and organized repair facility at all times.
7. Monitor all maintenance required for all shop equipment, including the paint booth.
8. Provide training for all staff as necessary.
9. Ensure all staff wear proper safety gear and adhere to dress code.
10. Open and close the facility daily as per established procedures.
11. Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
12. Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
13. Lead and manage all repair facility personnel.
14. Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
15. Attend training, information sessions and workshops recommended by Senior Leadership Team.
16. Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

1. Post-Secondary Education or equivalent.
2. Proven leadership experience in a collision repair environment or similar role.

Required Skills/Abilities

1. Attention to detail and a high degree of accuracy.
2. Ability to consistently demonstrate a successful client experience.
3. Communicate clearly both verbally and in writing.
4. Ability to motivate others utilizing effective coaching tools and management skills.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

1. Annual Paid Time Off (PTO) plans
2. 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
3. 6 paid holidays annually
4. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
5. 401(k) Retirement Plan with company match
6. Employer Paid Short-Term Disability & Life Insurance
7. Additional Voluntary Life Insurance
8. Continuing Education Opportunities
9. Free Prescription or Non-Prescription Safety Glasses annually
10. Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

Will be eligible to make up to:

$80,000.00 - $120,000.00

Compensation is commensurate with skill, education and experience.