General Manager

Genuine Property Services; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Genuine Property Services, a New York City-based property management firm, seeks a General Manager to lead Community Managers, oversee leasing operations, and ensure regulatory compliance across a multifamily portfolio.

The role requires extensive experience, a Bachelor's degree (Master’s preferred), and a proven ability to manage large portfolios in NYC. Competitive salaries and strong benefits are offered.

Qualifications

• 10+ years of experience with increasing responsibility.
• Proven track record in managing 2,000+ unit portfolios of multifamily real estate.
• Must have experience with property management in New York City.

Responsibilities

• Provides direction, supervision, and guidance to the Community Managers, Assistant Community Managers, Resident Managers, administrative staff while maintaining a team spirited and solutions-oriented environment.
• Works closely with Asset Management in establishing and implementing portfolio-level policies and procedures.
• Directs all policies and procedures related to the leasing department; ensure that all codes and regulations are met (including LIHTC, Section 8, DHCR); follow up on vacancies and renewals, make recommendations and come up with solutions regarding turns, pricing and overall lease span.
• Performs frequent property physical inspections to ensure property management policies and procedures are being performed and conditions meet company expectations.
• Actively monitors collections and arrears, work with onsite team as well as in-house attorney on solutions to effectively reduce accounts receivables.
• Prepares yearly operating budgets by working closely with Asset Management, Community Managers and Maintenance Managers on income, expense and CapEx schedules and forecasts.
• Monitors expenses and apply cost controls.
• Interacts with tenants to promote goodwill and to be fully aware of any problems. Ensure customer service is attained at highest possible level.
• Monitors property level work order volume and turnaround to optimize maintenance staff efficiencies as well as evaluate overall property conditions.

Education

Bachelor's degree

Master’s Degree a plus

Job description

Genuine Property Services is a New York City-based property management firm focused on residential and multi-use developments. We bring special expertise to the areas of financial management, facility operations and regulatory compliance. We have built our growing portfolio around integrity, expertise and innovation. Centered on these core values, our mission is to deliver best-in-class property management services that enable our clients, residents and communities to flourish.

At Genuine Property Services, we are firmly committed to investing in talent, and recognize that cultivating dedicated and satisfied employees is essential to delivering exceptional services. We offer competitive salaries and an attractive benefits package.

GENERAL MANAGER POSITION RESPONSIBILITIES

• Provides direction, supervision, and guidance to the Community Managers, Assistant Community Managers, Resident Managers, administrative staff while maintaining a team spirited and solutions-oriented environment.
• Works closely with Asset Management in establishing and implementing portfolio-level policies and procedures.
• Directs all policies and procedures related to the leasing department; ensure that all codes and regulations are met (including LIHTC, Section 8, DHCR); follow up on vacancies and renewals, make recommendations and come up with solutions regarding turns, pricing and overall lease span.
• Performs frequent property physical inspections to ensure property management policies and procedures are being performed and conditions meet company expectations.
• Actively monitors collections and arrears, work with onsite team as well as in-house attorney on solutions to effectively reduce accounts receivables.
• Prepares monthly accruals, reclasses, and monthly budget variance report.
• Prepares yearly operating budgets by working closely with Asset Management, Community Managers and Maintenance Managers on income, expense and CapEx schedules and forecasts.
• Monitors expenses and apply cost controls.
• Responsible for organizing bid walks and leveling bids as well as preparing standard contract agreements.
• Interacts with tenants to promote goodwill and to be fully aware of any problems. Ensure customer service is attained at highest possible level.
• Monitors property level work order volume and turnaround to optimize maintenance staff efficiencies as well as evaluate overall property conditions.
• Reports on HPD and DOB violation curing progress periodically.
• Recruits, hires, trains, and develops the very best team members to support current objectives and future growth of the organization.
• Participates with the Vice President and Developers in determining the most effective means of implementing full management services for new assets.
• Professionally represents the company and participates in industry associations.
• Demonstrate respect and regard for the dignity of all residents, families, visitors, vendors, and fellow employees to ensure a professional, responsible, and courteous environment
• Responsible for ensuring all properties comply with Aff. Fair Housing regulations and Equal Employment Opportunity/ Aff. Action policies to include federal, state, and local governing agency requirements.
• Availability and accountability when it comes to building emergencies, ownership/partner requests and special projects with sensitive deadlines.

JOB REQUIREMENTS

• 10+ years of experience with increasing responsibility
• Bachelor's degree; Master’s Degree a plus
• Proven track record in managing 2,000+ unit portfolios of multifamily real estate
• Must have experience with property management in New York City
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