General Manager

HHM Hospitality; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Transit Benefits

Bonuses and Incentives

Employee Assistance & Wellness

Education/Professional Development

Technology Reimbursements

Job summary

HHM Hospitality is seeking a General Manager for the Holiday Inn Express Wall Street in New York. You will lead operations for a high-volume, select-service property, drive GOP margins, and ensure IHG brand compliance in a dense urban corridor.

You will direct daily activities, develop teams, and collaborate with ownership to meet financial targets, while navigating Manhattan labor markets and occupancy pressures. This role offers significant leadership impact and growth potential.

Qualifications

• Leadership responsibilities to lead, inspire, and mentor a diverse team.
• Guest experience oversight to implement service standards and resolve issues.
• Strategies to maximize revenue and control expenses to meet budgets.
• Oversee front office, housekeeping, and maintenance to ensure smooth operations.
• Develop and implement programs to foster continuous learning and growth.

Responsibilities

• Lead, inspire, and mentor a diverse team to achieve exceptional performance.
• Ensure the highest level of guest satisfaction by enforcing service standards and swift issue resolution.
• Develop and execute revenue-enhancing strategies while monitoring expenses and budgets.
• Maintain seamless operations across hotel departments and uphold safety and quality standards.
• Encourage ongoing professional development and career progression for team members.

Skills

Leadership

Guest Experience

Financial Performance

Operational Excellence

Employee Development

Education

Associate or Bachelor’s Degree in Business, Hospitality or a related field

Job description

Overview

Opportunity: General Manager

Holiday Inn Express Wall Street is hiring a General Manager to lead operations. This role manages a high-volume select-service property where success is measured by GOP margins and IHG brand compliance. You will direct daily activities and collaborate with ownership to meet financial targets. We need a leader who understands the Manhattan labor market and urban occupancy pressures. This position offers direct responsibility for an asset in a dense business corridor.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.