General Manager

Dogpound; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

DOGPOUND is seeking a General Manager in New York to oversee trainers and staff, drive membership sales, manage accounts, programming, and onboarding. You will champion DOGPOUND's core values—Teamwork, Positivity, Passion, Authenticity, and Giving Back—and guide teams toward growth and exceptional guest experiences.

Responsibilities include leading sales, events, staffing, and budget adherence while maintaining high standards of hospitality and service within a vibrant wellness-focused community.

Qualifications

• Proven leadership in fitness, hospitality or health and wellness settings with 5+ years in a customer-focused environment.
• Strong communication, both verbal and written.
• Demonstrated ability to drive revenue and manage budgets.
• 4-year college degree in business, marketing, hospitality or management.

Responsibilities

• Oversee local Trainers and Support Staff, managing operations and staffing.
• Drive revenue and membership growth while ensuring service quality.
• Lead sales initiatives, events, and gym promotions.
• Recruit, hire, train, and mentor staff to align with DOGPOUND culture.
• Ensure guest satisfaction, onboarding, and smooth event execution.

Job description

Location: 1 Renwick St, New York, NY 10013

Schedule: Full Time

About DOGPOUND

DOGPOUND is a vibrant, exclusive community of influential professionals dedicated to a cutting-edge, wellness-focused lifestyle. Our team collaborates closely with each client to develop dynamic, customized regimens that inspire, challenge, and meet their unique fitness goals.

Position Overview

As a General Manager, you oversee team operations, membership sales, service delivery, account management, programming, and onboarding for both staff and members. You are instrumental in shaping both client and team experiences, guiding staff by exemplifying DOGPOUND's core values: Teamwork, Positivity, Passion, Authenticity, and Giving Back. Your expertise and leadership will drive impactful results, foster continuous improvement, and provide mentorship as we work together toward global growth.

As a General Manager, you ensure exceptional guest experiences, satisfaction, and smooth execution of events. The role requires a "lead from the front" approach, achieving membership sales per month while setting the standard for hospitality excellence.

Responsibilities

As a leader at DOGPOUND managing all local Trainers and Support Staff, your responsibilities include, but are not limited to:

Sales and Growth

• Achieve top-tier performance metrics, including revenue, memberships, paid sessions, contacts, merchandise sales, and lead generation.
• Develop ways to attain more membership sales through managing Trainers and managing their schedules, including adding additional trainers.
• Lead and implement initial and ongoing sales drivers, including events, corporate outreach, and gym promotions.
• Foster a positive, inclusive environment with teamwork across departments, ensuring uplifting experiences for both clients and team members.
• Submit daily scorecards and key performance metric reports to the CEO.
• Actively participate in the lead management processes.
• Exceed DOGPOUND's sales and operational budget goals through strategic planning and execution.

Member Focus

• Maintain close member relationships while not distracted from management requirements.
• Train members once or twice a week only.
• Provide leadership by supporting the development, training, and performance of the Sales Team and Trainers.
• Management of all gym personnel, including recruiting, hiring, reviewing, disciplining, and managing employees leaving the company.
• Lead and actively engage in all required monthly meetings.
• Ensure adequate staffing levels to meet gym demand while adhering to budget constraints.
• Host weekly staff meetings and conduct one-on-one quarterly reviews with CSAs and Trainers.
• Oversee front desk operations, ensuring procedures like Member Check-In, Telephone Inquiries, Past Due Account Management, and Trainer Schedule are followed.
• Maintain a clean, operationally sound facility that aligns with DOGPOUND's high standards.
• Recruit, onboard, train, and mentor new employees to integrate them into DOGPOUND's culture and operational values.
• Manage and evaluate staff performance to build a strong, high-performing team.
• Drive operational improvements and revenue growth through innovation and team collaboration.

Events

• Plan and execute monthly studio events and promotions.
• Lead and implement events, corporate outreach, and gym promotions.

Job Requirements

We are looking for candidates with the following qualifications:

• Proven leadership experience in fitness, hospitality or health and wellness settings with at least 5 years of management experience in a customer-focused environment.
• Enthusiasm and deep knowledge of the fitness industry.
• Exceptional verbal and written communication skills.
• Demonstrated ability to drive revenue and achieve financial goals.
• Strong time management, organizational, and follow-up skills.
• Experience in financial management and budget adherence.
• A 4-year college degree in business, marketing, hospitality or management.

Benefits and Equal Opportunity

DOGPOUND offers competitive benefits and fosters a supportive, inclusive work environment.

DOGPOUND is an equal opportunity employer, committed to diversity and inclusion in the workplace. We encourage applications from individuals of all backgrounds, and employment decisions are based solely on qualifications and business needs.