General Manager

Remix; Columbus (OH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a General Manager to lead the on-site, first-of-its-kind intermodal transit service in Columbus, OH. You will build the operating playbook, manage real-time dispatch, mentor local staff, and serve as the face of the operation with drivers, customers, and community partners.

As a hands-on leader, you’ll drive KPIs, optimize scheduling, ensure compliance, and foster a high-performance, customer‑centric team in a fast-paced tech environment.

Qualifications

• 6+ years of experience in operations management or equivalent role.
• Independent self-starter comfortable with high responsibility.
• Savvy, tactful communicator with strong interpersonal skills.
• Demonstrated ability to mentor and lead dispatch/ops teams.
• Transit or mobility sector experience is a plus.

Responsibilities

• Manage the on-site daily operations of Via’s service in the Greater Columbus area.
• Prioritize operational issues and provide scheduling solutions for round-the-clock teams.
• Mentor the on-site team of dispatchers and shift managers.
• Be the face of the operation with drivers, customers, and community partners.
• Coordinate with Via senior management and external partners.
• Develop KPIs and report results weekly to leadership.
• Analyze data to improve processes, allocate resources, and maximize satisfaction.
• Ensure compliance with relevant policies, procedures, and regulations.
• Lead, coach and develop a high-energy, collaborative driver team.

Skills

Operations leadership

Team development

Communication

Problem solving

Adaptability

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You’ll Do

• Manage the on-site daily operations of Via’s service in the Greater Columbus area
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Who You Are

• Experienced operations manager, with at least 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.