General Manager

Sanctuary Hotel; New York (NY); On-site; USD 125,000 - 175,000; Full time

Job summary

Sanctuary Hotel in New York City seeks an experienced Hotel General Manager to lead daily operations, elevate guest experiences, and drive financial performance. This hands-on leader will mentor managers, manage budgets, and partner with Food & Beverage to ensure seamless operations in a boutique property.

The role demands a strong background in upscale/hospitality, NYC market familiarity, and a passion for delivering exceptional service while optimizing revenue and guest satisfaction.

Qualifications

• Leadership experience in hotel operations and team development.
• Strong budgeting and P&L management background.
• Excellent guest services focus and hospitality mindset.
• Proven ability to drive revenue and optimize occupancy metrics.
• Hands-on management style with attention to detail and brand standards.

Responsibilities

• Oversee all aspects of daily hotel operations and guest experiences.
• Lead, mentor, and develop department managers and teams.

Skills

Leadership

Budgeting

P&L Management

Guest Services

Operations Management

Team Development

Job description

Hotel General Manager

Sanctuary Hotel | New York, NY

Salary: $125,000–$175,000 per year

Lead the Experience. Inspire the Team. Make Your Mark.

Sanctuary Hotel, a stylish boutique hotel in the heart of Manhattan’s vibrant Times Square, is seeking an experienced, dynamic, and hands-on Hotel General Manager to lead our team and elevate the guest experience.

We’re looking for a hospitality leader who thrives in a fast-paced environment, knows how to motivate a team, and understands that exceptional service and strong financial performance go hand in hand.

If you’re passionate about hospitality, love being involved in daily operations, and know how to turn challenges into opportunities, we’d love to meet you!

What you will be doing

• Oversee all aspects of daily hotel operations, ensuring exceptional guest experiences and operational excellence.
• Lead, mentor, and develop department managers and team members while fostering a positive, accountable work environment.
• Drive revenue, profitability, and overall hotel performance through effective financial management and strategic planning.
• Manage budgets, forecasting, labor costs, and operating expenses while maximizing profitability.
• Monitor key performance indicators, including occupancy, ADR, RevPAR, guest satisfaction, and labor productivity.
• Work closely with the ownership team to execute business objectives and operational initiatives.
• Maintain high standards of service, cleanliness, property presentation, and brand identity.
• Collaborate with Food & Beverage leadership to ensure seamless coordination between hotel operations and our dining and rooftop venues.
• Address guest concerns proactively and create memorable experiences that encourage repeat business.
• Identify opportunities to improve efficiency, increase revenue, and strengthen team performance.
• Ensure compliance with all applicable safety, employment, and hospitality regulations.

What you bring to the table

• Minimum 5 years of progressive hotel management experience, including significant leadership experience as a General Manager, Assistant General Manager, or Hotel Manager.
• Strong background in boutique, lifestyle, upscale, or luxury hotel environments.
• Experience managing hotel operations in a competitive urban market; New York City experience is highly preferred.
• Proven ability to manage budgets, P&L statements, forecasting, and revenue performance.
• Strong understanding of Rooms Division operations, guest services, housekeeping, and hotel maintenance.
• Experience working with Food & Beverage operations is a plus.
• Exceptional leadership, communication, and problem-solving skills.
• A hands-on management style with a genuine passion for hospitality.
• Ability to thrive in a high-energy environment while maintaining professionalism and attention to detail.
• A results-driven mindset with the ability to balance guest satisfaction, employee engagement, and profitability.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Why Sanctuary Hotel?

At Sanctuary Hotel, hospitality is personal. Our boutique atmosphere, distinctive personality, and prime Manhattan location create an exciting environment for both guests and team members.

This is an opportunity to take ownership of hotel operations, build a strong team, and make a meaningful impact on the success of a unique New York City property.

Compensation: $125,000–$175,000 annually, based on experience and qualifications.

Ready to lead something exceptional?

We’d love to hear from experienced hospitality professionals who bring energy, accountability, and a passion for delivering outstanding results.