Account Manager - Security

Prosegur; Decherd (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401K/403b Plan

Job summary

Prosegur in the United States is seeking an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed, manage scheduling and overtime, and drive KPI results in safety and service quality.

You will translate the SOW into daily execution, conduct weekly client check-ins, and develop corrective action plans while maintaining SOPs and licensing adherence.

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations.
• Strong client-facing experience with service recovery and stakeholder management.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Lead incident response and reporting; partner with GM/HR on investigations.

Skills

Leadership

Client Management

Operations Management

Scheduling

Safety Compliance

Reporting

Communication

Education

High school diploma or GED

State/local security licenses

Tools

Winteam

MS Office

Job description

For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

Job Skills / Requirements

Job overview

The Account Manager owns client satisfaction, contract delivery, and team performance for assigned accounts. You’ll lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality, and attrition). This role blends people leadership, client relationship management, and disciplined operations.

Responsibilities and Duties

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner with the GM/HR on investigations, accommodations, and documentation best practices.

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as Winteam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.
• Client Obsession Ownership & Follow-Through Situational Leadership
• Operational Discipline Risk & Compliance Mindset Financial Acumen
• Ability to walk/stand for extended periods during site tours/inspections; occasional lifting up to 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Education & Licensing

• High school diploma or GED required;
• Must hold/obtain and maintain any required state/local security licenses and permits for assigned sites.
• Valid driver’s license and acceptable driving record (if role requires driving between sites).

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. Reasonable accommodations are available upon request.

License #13022

Certification Requirements (All)

Security Guard Card

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401K/403b Plan