General Manager

Qedhg; New Orleans (LA); On-site; USD 75,000 - 110,000; Full time

Job summary

Pontchartrain Hotel is seeking a General Manager for Jack Rose restaurant to oversee operations, train leadership, and own the dining experience in New Orleans. The GM will continually evaluate processes, staff performance, and revenue opportunities to improve overall restaurant performance.

The role emphasizes maintaining quality, safety, and hospitality standards, while managing interviews, training, and guest relations to drive guest loyalty and brand success.

Qualifications

• College degree or equivalent experience required.
• Strong communication, supervisory and organizational skills, and computer literacy.
• Five years experience in the field of food and beverage.
• Preferred: Two years experience in food and beverage in a fine dining operation.

Responsibilities

• Meets financial objectives by controlling costs and increasing revenue.
• Ensures a high level of guest satisfaction and cultivates return business.
• Develops and upholds restaurant standard operating procedures.
• Controls purchases and makes business decisions based on revenue fluctuation.
• Controls quality of all food and beverage products.
• Ensures overall cleanliness and maintenance of the property is up to par.
• Evaluate hiring needs and coordinate interviews with management.
• Gauges the morale of management and staff and implements measures to keep employees happy.
• Follows and ensures compliance of all policies and SOPs.

Skills

Communication skills

Supervisory skills

Organizational skills

Computer literacy

Education

College degree or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

PONTCHARTRAIN FOH MGMT Pontchartrain Hotel, New Orleans, LA, US

30+ days ago Requisition ID: 1003

Job Description:

The General Manager of Jack Rose will oversee, train, and develop all management and staff. The GM will take ownership of the restaurant and make decisions based on the good of the company and all employees. The position will continually evaluate processes and staff to improve the performance of the restaurant as a whole.

Core Responsibilities:

• Meets financial objectives by controlling costs and increasing revenue.
• Ensures a high level of guest satisfaction and cultivates return business.
• Develops and upholds restaurant standard operating procedures.
• Controls purchases and makes business decisions based on revenue fluctuation.
• Controls quality of all food and beverage products.
• Ensures overall cleanliness and maintenance of the property is up to par.
• Evaluate hiring needs and coordinate interviews with management. Develop training documents and menu descriptions.
• Controls purchases and makes business decisions based on revenue fluctuation.
• Controls quality of all food and beverage products.
• Monitor BEOs to ensure all operational & staffing needs are complete
• Maintains safe, secure, and healthy properties by establishing, following, and enforcing sanitation standards and procedures.
• Use provided tools to analyze business patterns, labor trends, and sales history to make smart and effective business decisions.
• Gauges the morale of management and staff in the restaurant and implements measures to keep employees happy and minimize turnover.
• Meets guests and develops relationships to manage the restaurant from a promotional angle.
• Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.
• Follows and ensures compliance of all QED policies and standard operating procedures as outlined in Employee Handbook.

Qualifications:

Required: College degree or equivalent experience is required. Strong communication, supervisory and organizational skills, and computer literacy, are required. Must have five years experience in the field of food and beverage.

Preferred: Two years experience in food and beverage in a fine dining operation.

Physical, Mental and Environmental Demands:

Must be able to maneuver to all areas of the restaurant. Must be able to lift up to 50 lbs. Must have a manual dexterity and coordination to operate restaurant and office equipment and machines. Must be able to work at a fast pace and in stressful situations. Must be able to respond to visual and aural cues.

Location:

Pontchartrain Hotel

About Jack Rose:

A manifestation of New Orleans' love of celebration through food (and drink), Jack Rose is a lively concept from QED Hospitality in New Orleans' historic Pontchartrain Hotel. The culinary crown of the hotel, alongside Hot Tin, Bayou Bar and the Silver Whistle Cafe, Jack Rose brings an eclectic and fun dining experience to the Garden District. The vibrant atmosphere encourages spontaneous celebration whether enjoying dinner in the Jack or Rose rooms, hosting an escapade in the Mile High Pie Club, snacking on small plates under the Lil Wayne Portrait in the Living Room or sipping sparkling rosé in the Rose Garden Patio.

About Hot Tin:

Once a penthouse, today the space has been converted into an intimate rooftop bar where champagne and bright cocktails complement the 270-degree view of Downtown New Orleans and the Mississippi River. Modeled after a 1940s artist's loft, the interior space is both airy and eclectic, a place where you can lounge on couches or explore the wall of curios and knick-knacks that bring moments past into the present. Glass accordion doors open onto the balcony, showcasing the incomparable view of Downtown, while a second, more secluded terrace offers a bird's-eye view of Saint Charles Avenue.

About The Bayou Bar:

The Bayou Bar, where the New Orleans Saints football franchise was christened in 1966, offers a casual tavern-style ambiance. Once a drinking den for both Sinatra and Capote, the Bayou Bar honors its past with a robust whiskey list, live music on the weekends and excellent bar food. The Bayou Bar is also the service bar for popular dining destination Jack Rose restaurant and its lounge area.

About Silver Whistle Cafe:

Nestled in the corner of the Pontchartrain Hotel overlooking St Charles Avenue, The Silver Whistle is a bright, cheerful cafe where locals and visitors alike can enjoy the charming ambiance with their breakfast or lunch.