General Manager

Hyatt Regency Dfw; Nashville (TN); In loco; USD 120.000 - 190.000; Tempo pieno

Descrizione del lavoro

Dream Nashville is seeking a General Manager to bring Hyatt's Purpose to life by delivering the Hyatt brand across guests, colleagues, owners and communities in a premier lifestyle hotel. You will lead a diverse team, drive revenue growth, and ensure exceptional guest experiences in a vibrant, urban setting.

The ideal candidate has established GM leadership in upper-upscale, luxury, or lifestyle settings, with a track record of operating excellence, talent development, and strong stakeholder

Competenze

• Proven general management leadership at an upper-upscale, luxury, or lifestyle hotel.
• Strong command of revenue strategy, financial planning, profitability and asset stewardship.
• Experience overseeing complex, multi-outlet food & beverage operations.
• Demonstrated ability to lead an urban hotel serving diverse guests and communities.

Mansioni

• Lead the Dream Nashville hotel with a focus on brand, guest experience, and financial performance.
• Build strong relationships with ownership, Hyatt leadership, partners, and the local community.
• Drive strategic thinking with operational presence across property leadership and daily tactics.

Conoscenze

General management

Revenue strategy

Financial planning

Guest experience

F&B operations

Urban hotel operations

Stakeholder relationships

Descrizione del lavoro

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Grounded in our Purpose to "care for People so they can be their Best," a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Effectively manage owners' assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facility to preserve ownership's asset value.
• Lead the capital planning process and utilization of the owner's capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profitand revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact
• Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.
• Partner with the property’s leadership team to build accountability and achieve shared success.
• Quickly recognize and act on critical feedback from customers and colleagues.
• Take initiative to fixsystems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and allow others to develop alternative ways of accomplishing work.
• Coach, mentor, and develop future leaders for Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Build a strong talent pipeline.
• Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

• Promote and role model Hyatt's values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstrate open-mindedness and embrace a range of perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

Qualifications

The Opportunity

Dream Nashville is looking for a General Manager who understands that a great lifestyle hotel is more than a place to stay. It is a place people want to experience.

Dream brings together hospitality, dining, nightlife, design, music, and entertainment to create a hotel with a distinctive social energy. It is a place where visitors and locals come together, where an ordinary evening can become a memorable one, and where the experience extends well beyond the guestroom.

Our General Manager must bring that spirit to life in Nashville, a city where music, entertainment, and hospitality are central to its identity.

This is a role for an accomplished operator, a natural connector, and a leader with creativity, confidence, and genuine taste.

Qualifications & Leadership Profile

The ideal candidate brings:

• Proven general management leadership. Current General Manager experience in an upper-upscale, luxury, or lifestyle hotel, with demonstrated accountability for operational excellence, colleague development, guest experience, and financial performance.
• Commercial and financial discipline. Strong command of revenue strategy, financial planning, profitability, and asset stewardship, with the judgment to balance commercial opportunities against the long-term reputation and positioning of Dream Nashville.
• Exceptional food, beverage, and nightlife instincts. Significant experience overseeing complex, multi-outlet food and beverage operations, with a sophisticated understanding of restaurants, bars, entertainment, and the elements that make social destinations successful.
• A genuine understanding of lifestyle and entertainment hospitality. Experience creating vibrant destinations that attract both travelers and local residents. Understands how music, atmosphere, programming, and hospitality come together to create experiences people actively seek out.
• Urban hotel experience. Demonstrated ability to lead a dynamic urban hotel serving leisure, corporate, group, entertainment and local guests, while balancing the energy of public spaces with the comfort and expectations of overnight guests.
• Strong ownership and stakeholder relationships. The confidence, transparency, and judgment to build trusted relationships with ownership, Hyatt leadership, commercial partners, entertainment and hospitality collaborators, and the local community.
• Strategic thinking with operational presence.