General Manager

Hyatt; Nashville (TN); On-site; USD 150,000 - 230,000; Full time

Job summary

Dream Nashville seeks a General Manager to bring Hyatt’s purpose to life, delivering exceptional brand experiences for guests, colleagues, owners, and communities in Nashville. The role requires leadership across operations, guest service, and financial performance to sustain a vibrant lifestyle hotel and social destination.

The GM will lead a diverse team, drive revenue strategy, and ensure high standards of hospitality while balancing ownership expectations and community engagement.

Responsibilities

• Manage owners’ assets focusing on maximizing returns and value proposition of Hyatt as a management company.
• Develop, execute, and evolve a multi-year property-level business strategy with focus on brand positioning.
• Maintain positive relationships with property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases and decisions.
• Oversee property financials including P&L and financial reporting, forecasting, and planning.
• Improve current practices to meet guest and customer quality expectations.
• Lead the sales and revenue management strategy for growth and profitability.
• Ensure a safe environment for colleagues and guests.
• Align property operations, guest service, and commercial offerings with the Hyatt brand.

Job description

Summary

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

Organization- Dream Nashville

Summary

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company.
• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
• Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
• Understand and utilize data insights to inform strong business cases for decisions.
• Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning.
• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.
• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
• Maintain a pristine and well-maintained facility to preserve ownership’s asset value.
• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.
• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
• Ensure the safety of colleagues & guests.
• Ensure property operations, guest service, and commercial offerings are aligned to the brand.
• Practice and promote environmental sustainability.

Experiment to Improve

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.
• Adapt to a changing world and envision new possibilities for generating profit and revenue growth.
• Exhibit sound judgement and decision making.
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
• Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact
• Approach challenges or new opportunities with a test and learn mindset.

Drive Impact

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.
• Execute a strategic vision through property leaders to drive daily tactics and execution.
• Partner with the property’s leadership team to build accountability and achieve shared success.
• Quickly recognize and act on critical feedback from customers and colleagues.
• Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers.
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward.
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce.
• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
• Delegate skillfully and allow others to develop alternative ways of accomplishing work.
• Coach, mentor, and develop future leaders for Hyatt.
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.
• Build a strong talent pipeline.
• Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture

• Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.
• Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves.
• Be open and honest and treat others with appreciation.
• Demonstrate open-mindedness and embrace a range of perspectives.
• Maintain the highest level of ethical conduct as expected by all stakeholders.

Qualifications

The Opportunity

Dream Nashville is looking for a General Manager who understands that a great lifestyle hotel is more than a place to stay. It is a place people want to experience.

Dream brings together hospitality, dining, nightlife, design, music, and entertainment to create a hotel with a distinctive social energy. It is a place where visitors and locals come together, where an ordinary evening can become a memorable one, and where the experience extends well beyond the guestroom.

Our General Manager must bring that spirit to life in Nashville, a city where music, entertainment, and hospitality are central to its identity.

This is a role for an accomplished operator, a natural connector, and a leader with creativity, confidence, and genuine taste.

Qualifications & Leadership Profile

The ideal candidate brings:

• Proven general management leadership. Current General Manager experience in an upper-upscale, luxury, or lifestyle hotel, with demonstrated accountability for operational excellence, colleague development, guest experience, and financial performance.
• Commercial and financial discipline. Strong command of revenue strategy, financial planning, profitability, and asset stewardship, with the judgment to balance commercial opportunities against the long-term reputation and positioning of Dream Nashville.
• Exceptional food, beverage, and nightlife instincts. Significant experience overseeing complex, multi-outlet food and beverage operations, with a sophisticated understanding of restaurants, bars, entertainment, and the elements that make social destinations successful.
• A genuine understanding of lifestyle and entertainment hospitality. Experience creating vibrant destinations that attract both travelers and local residents. Understands how music, atmosphere, programming, and hospitality come together to create experiences people actively seek out.
• Urban hotel experience. Demonstrated ability to lead a dynamic urban hotel serving leisure, corporate, group, entertainment, and local guests, while balancing the energy of public spaces with the comfort and expectations of overnight guests.
• Strong ownership and stakeholder relationships. The confidence, transparency, and judgment to build trusted relationships with ownership, Hyatt leadership, commercial partners, entertainment and hospitality collaborators, and the local community.
• Strategic thinking with operational presence. The ability to develop and execute business plans while remaining deeply engaged in the hotel's daily operation, guest experience, food and beverage venues, and social atmosphere.

The Dream Lifestyle Leader

Beyond experience and technical qualifications, we are looking for three defining qualities.

Creativity

Thinks independently, sees opportunities others overlook, and understands how to bring people, ideas, and experiences together.

Creativity at Dream is about creating energy and memorable experiences. The right leader knows how to develop compelling concepts, recognize emerging cultural interests, and introduce new ideas that give people a reason to visit.

They are willing to experiment, but understand that creativity must translate into experiences guests genuinely value and operations can consistently deliver.

Social Intelligence

Reads the room, understands people, and knows how to bring them together.

This is a leader who moves comfortably between ownership meetings, guest interactions, restaurant service, and a lively evening in the hotel's social spaces.

They build relationships naturally with guests, colleagues, local personalities, entertainment partners, and the people who shape Nashville's cultural life.

They know how to create an atmosphere that feels exciting and welcoming, never intimidating or manufactured.

Taste

Has a discerning eye, cultural awareness, and a strong point of view.

Understands music, design, dining, cocktails, nightlife, and the subtle elements that create atmosphere.

Recognizes the difference between a genuinely compelling experience and one that is simply fashionable.

Taste at Dream is the ability to create excitement without sacrificing quality, energy without chaos, and memorable experiences without unnecessary spectacle.

The Leader in Practice

The successful General Manager is visible, socially engaged, and personally invested in the life of Dream Nashville.

They understand that the hotel has two equally important audiences: the traveler choosing where to stay and the local guest choosing where to spend an evening.

They cultivate authentic relationships with Nashville's music, entertainment, culinary, business, and creative communities. They know what is happening in the city and understand how Dream can participate meaningfully in its social life.

They are deeply engaged in the hotel's restaurants, bars, and entertainment experiences, recognizing that these spaces are central to the property's identity and commercial proposition.

At the same time, they never lose sight of the fundamentals of great hospitality. Guestrooms must be comfortable, service must be attentive, and the hotel's energy must never come at the expense of a guest's ability to rest, work, or feel cared for.

They develop colleagues who bring personality, confidence, and genuine hospitality to their roles. They create a culture where individuality is encouraged, teamwork is essential, and accountability is clear.

They understand that a successful evening is not simply one with a full room. It is one where the right atmosphere, the right people, excellent service, and strong execution come together.

What Success Looks Like

Success means delivering strong operational and commercial performance while making Dream Nashville a distinctive and desirable destination.

Travelers choose the hotel because they want to be part of its energy. Nashville residents return because its restaurants, bars, and experiences offer something genuinely compelling.

Colleagues are proud to work there and grow as professionals. Ownership has confidence in the hotel's leadership, commercial discipline, and long-term direction.

The hotel's social spaces are vibrant, its hospitality is consistently excellent, and its reputation is built on experiences people want to repeat.

The General Manager is accountable for all of these outcomes.

The right candidate does not simply know how to operate a successful lifestyle hotel. They know how to make Dream Nashville a place people want to be, and an experience they want to come back to.