General Manager

Pro-fit Management Group; Montclair (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Performance-based bonuses

Complimentary gym membership

Employee discounts

Free uniforms

Paid time off

Job summary

Pro-fit Management Group in Montclair, New Jersey is seeking a passionate Manager to lead their fitness center operations. Responsibilities include recruiting and mentoring staff, ensuring high member engagement and retention, driving membership growth, managing budgets, and evaluating club performance through data analysis. The ideal candidate should have a minimum of 1-year managerial experience in the fitness or hospitality industry, with strong leadership and customer service skills. Competitive salary, performance-based bonuses, and a complimentary gym membership offered.

Qualifications

• Minimum of 1 year of managerial experience in fitness, retail, or hospitality.
• Track record of exceeding sales and customer satisfaction KPIs.
• Strong leadership and communication skills.
• Passion for health and fitness.

Responsibilities

• Recruit, train, and mentor staff for performance excellence.
• Maintain gym cleanliness, functionality, and safety standards.
• Drive exceptional member experiences to improve retention.
• Implement and analyze sales and marketing campaigns.
• Optimize budgets to maintain cost-efficiency.
• Evaluate club performance using data and KPIs.

Skills

Leadership

Problem-solving

Team-building

Customer service

Financial reporting

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off

Retro Fitness Montclair is a premier fitness center dedicated to helping our members achieve their health and wellness goals. We pride ourselves on providing a welcoming, high-energy environment for fitness enthusiasts of all levels.

Key Responsibilities:

• Leadership & Team Development:
  • Recruit, train, and mentor staff to achieve performance excellence.
  • Set team goals and monitor progress using KPIs, such as employee satisfaction scores and staff retention rates.
• Operations Management:
  • Maintain gym cleanliness, functionality, and safety standards, measured by member satisfaction scores and internal audits.
  • Ensure all equipment and facilities are in working order, minimizing downtime and repair turnaround times.
• Member Engagement & Retention:
  • Drive exceptional member experiences, achieving high Net Promoter Scores (NPS).
  • Develop strategies to increase membership retention, targeting a churn rate below 5%.
• Sales & Marketing:
  • Drive membership growth by meeting or exceeding monthly new membership targets.
  • Implement and analyze marketing campaigns with a focus on ROI and lead conversion rates.
  • Increase ancillary revenue streams, such as personal training sessions and retail sales, to meet revenue goals.
• Financial Management:
  • Manage and optimize budgets to maintain cost-efficiency, ensuring profitability metrics are met.
  • Monitor daily and monthly financial KPIs, such as revenue per member (RPM) and operating profit margins.
• Performance Analysis:
  • Use data and KPIs to evaluate club performance, providing regular reports and actionable insights to ownership.
  • Continuously identify opportunities for improvement based on data trends and feedback.

Qualifications:

• Minimum of 1 year of experience in a managerial role within the fitness, retail, or hospitality industry.
• Proven track record of meeting and exceeding KPIs related to sales, customer satisfaction, and operational efficiency.
• Strong leadership, problem-solving, and team-building skills.
• Excellent communication and customer service abilities.
• Proficiency in financial reporting and CRM systems.
• Passion for health and fitness.

What We Offer:

• Competitive salary and performance-based bonuses.
• Complimentary gym membership.
• A chance to lead a passionate team in a thriving fitness community.