Fitness Manager

Retro Fitness of Fairfield; Fairfield (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Retro Fitness of Fairfield is seeking a Fitness Manager to lead the personal training and club operations, ensuring top-tier member service and achievement of financial targets. You will recruit, train, and supervise staff, drive sales across membership, training, and retail, and coordinate cross-functional activities with other departments.

The role demands a track record in management, sales, and customer service, with a focus on revenue growth and operational excellence in a fast-paced

Qualifications

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.
• 2+ years sales experience required.
• Nationally personal trainer certification preferred.
• AED/CPR certification preferred.

Responsibilities

• Achieve personal training revenue goals, set/close, and session burn targets.
• Integrate Personal Training into POS presentations to boost assessments and packages sold.
• Manage revenue-generating activities including demos, supplement booths, and seminars.
• Oversee client billing and training programs; manage peak/non-peak hours.
• Direct small group and one-on-one training sessions; conduct member assessments.
• Coordinate club operations with Fitness, Sales, Marketing, Accounting, IT.
• Resolve member complaints following procedures; maintain professional atmosphere.
• Ensure cleanliness, maintenance, safety, and brand standards at the club.
• Lead staff meetings; train the team; drive revenue per member.
• Communicate and implement club policies and procedures to employees.

Skills

Excellent written and verbal comms

Strong organizational skills

Strong leadership skills

Strong administrative skills

Strong customer service skills

Strong computer skills

Strong sales skills

Education

4-year college degree preferred or related business experience

Job description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.

The Fitness Manager will ensure that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team. This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members’ needs.

Reports to:

General Manager

Experience Requirements:

• 4-year college degree preferred or related business experience.
• 3-5+ years management experience required.
• 2+ years of sales experience required.
• Nationally personal trainer certification is preferred.
• AED/CPR certification is preferred.

Skill Requirements:

• Excellent written and verbal communication
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills
• Strong sales skills

Professional Responsibilities:

Personal Training

• Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
• Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
• Ensure all components of departmental objectives are satisfied.
• Manage revenue generating activities, including but not limited to complimentary workouts, supplement booths, body fat tables, seminars, and workshops.
• Manage client billing and programs.
• Manage peak and non-peak training hours of business.
• Manage small group and one-on-one training sessions.
• Conduct new member fitness assessments.

Operations

• Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
• Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
• Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists, logs, and cleaning checklist.
• Oversee expense goals by managing payroll and general and administrative expenses.
• Keep current in knowledge of key competitors.
• Perform brand excellence reviews.
• Communicate and implement club policies and procedures to employees.

Sales

• Achieve desired revenue goals in the following profit centers:
  • Membership
  • Training
  • Retail & Merchandising
• Monitor flagged check-ins to increase revenue and reduce collections.
• Ensure ongoing prospecting and generation of new prospective members.
• Ensure that the staff has a high level of knowledge about the club’s programs, facilities, and equipment.
• Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.
• Demonstrate an ability to increase revenue per member.

Compensation Structure:

• Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to:
  • New Training Revenue & Sales
  • Sessions Burned Goal

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.