General Manager

PCRK Group; Mason (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Base salary + commissions

Medical plans

Dental & Vision Insurance

Paid Time Off

Comprehensive 401k package

Employee discount

Free massage/skincare services monthly

Job summary

PCRK Group- Massage Envy in Mason, OH is seeking a driven General Manager to lead our location. You will develop high-performing teams, drive performance metrics, and deliver an exceptional client experience in a busy wellness environment.

The role requires 3+ years of management experience and a passion for wellness, with opportunities for leadership training and career advancement in a people-first culture.

Qualifications

• 3+ years of management experience in spa/retail/hospitality.
• Passionate about wellness and creating a positive environment.
• Strong communication and ability to build cohesive teams.

Responsibilities

• Lead by example, championing Massage Envy’s core values in every interaction.
• Coach and mentor the team, enabling continuous growth.
• Drive sales, member growth, and service excellence to exceed goals.
• Create an exceptional client experience where guests feel seen and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a high-energy culture where team members feel valued.

Skills

Leadership

Team coaching

Operations management

Performance metrics

Communication

Job description

Description

Lead with Heart. Manage with Purpose. Make a Real Impact.

Massage Envy is looking for a driven, people-focused General Manager to lead our Mason, OH location! If you’re passionate about wellness, love developing high-performing teams, and thrive in a results-driven environment, this is the opportunity for you.

At PCRK Group- Massage Envy, we believe wellness isn't just for our clients- it's for our teams too. As General Manager, you’ll have the chance to create a supportive, empowered workplace where people love to work and clients love to visit.

Why PCRK Group- Massage Envy?

• Be a Wellness Leader: Make a meaningful difference in the lives of both your team and your clients every day.
• Drive Your Career Forward: Access leadership training, development resources, and promotion opportunities.
• People-First Culture: Join a team built on empathy, connection, and a shared mission to help others feel their best.
• Industry Leadership: Be part of the #1 massage and skincare provider in the country.

What You’ll Do as General Manager:

• Lead by example, championing Massage Envy’s core values in every interaction.
• Coach and mentor your team, setting them up for success and encouraging continuous growth.
• Drive performance metrics (sales, member growth, service excellence) to exceed business goals.
• Create an exceptional client experience by ensuring every guest feels seen, heard, and cared for.
• Oversee daily operations including scheduling, staffing, inventory, payroll, and compliance.
• Foster a supportive, high-energy culture where team members feel valued and empowered.

Requirements

Who You Are:

• A proven leader with 3+ years of management experience (spa, fitness, retail, or hospitality experience a plus).
• Passionate about wellness and committed to creating a positive environment for both clients and staff.
• A strong communicator and motivator with a knack for building cohesive, productive teams.
• Skilled at interpreting business metrics and using them to drive smart decisions.
• Organized, proactive, and able to thrive in a fast-paced setting.

Benefits:

• Compensation that includes base salary, generous commissions and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• Employee discount on products
• Free massage/skincare services monthly

ROP: $60,000 - $65,000 Annually DOE + Bonus Opportunity

Location: Mason- 5525 Deerfield Blvd, Mason, OH

Join a team where your leadership matters. At PCRK Group- Massage Envy, you’ll do more than manage- you’ll inspire, grow, and shape the future of wellness.

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.