General Manager

Crestline Hotels & Resorts; Louisville (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a General Manager for a busy Select Service hotel. The role requires leadership to guide the property, drive guest satisfaction, and manage daily operations in a fast-paced environment.

Ideal candidates bring 2+ years GM experience (or 4+ years as Asst GM), strong computer/office skills, and familiarity with hotel information and accounting systems; premium brand experience is preferred.

Qualifications

• 2+ years of General Manager experience within a busy Select Service hotel or 4+ years as an Assistant GM
• Computer and Office skills required – must communicate effectively via email and manipulate data from spreadsheets/databases
• Experience with hotel information systems and accounting systems relevant to the brand
• Premium brand experience preferred (Hilton, Hyatt, Marriott or IHG)

Responsibilities

• Strong focus on Revenue Index, Flex/Flow, and Guest Satisfaction metrics and your ability to influence and improve these upon starting
• Staff optimization: develop a plan for all leaders so they understand their mission and can provide unparalleled service within the first 30 days
• Develop and engage key players including Hotel Ownership and Field/Corporate staff within the first 30 days
• Build positive relationships with Sales staff including onsite Sales and Regional Director of Sales and corporate Sales & Marketing leadership

Job description

Overview:

Crestline Hotels & Resorts is currently hiring for a General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

• Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
• Develop cohesion with associates and maximize each one’s potential
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities:

• Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
• Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
• Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
• Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Education and Experience:

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
• Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.