General Manager

Roto-Rooter Plumbing and Drain Service; Livermore (CA); On-site; USD 95,000 - 150,000; Full time

Job summary

A leading plumbing service provider is seeking a General Manager to oversee operations in the West Region. The ideal candidate will have 3-5 years of General Management experience in a service-related industry, possess a Bachelor’s Degree, and have the ability to drive sales and oversee a large team. This role requires excellent organizational skills, a strong team orientation, and the ability to navigate compliance and performance metrics. High travel is expected during the comprehensive training program.

Qualifications

• 3-5 years of General Management experience in a service-related industry.
• Energetic leader with strong team orientation.
• Ability to set budgets and grow sales.
• Bachelor's Degree in business or related field preferred.
• Must pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business.

Responsibilities

• Drive day-to-day sales and profit goals.
• Monitor and report monthly performance including P&L.
• Oversee managers and supervisors within the branch.
• Collaborate with the Regional VP to improve branch performance.
• Ensure compliance with licensing and HR issues.
• Develop and retain commercial and residential customers.
• Recruit and retain management and service technicians.

Skills

Leadership skills

Organizational skills

Communication skills

Sales growth strategy

Team orientation

Education

Bachelor's Degree in business or related field

Job description

Roto-Rooter is seeking a General Manager to work within their markets in the West Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Washington, Oregon, California, Arizona, Colorado, Utah or Hawaii. In this role, you will spend time in all locations throughout the region, learning our business and motivating our sales & service teams. There is a high degree of travel during the training period.

Responsibilities

• Drive day-to-day sales and profit goals to the team and ensures the business is providing quality service to our customers.
• Monitoring and reporting monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversees managers and supervisors within the branch and reviews goals and objectives on a periodic basis. Proven leadership skills to lead a large team of management, administration, and service technicians in a large market.
• Works with the Regional VP to develop plans and strategies to improve overall performance of the branch/market and to support the strategic plans of the company.
• Ensures that branch has the appropriate licensing and certifications where required by city or state government as well as all Human Resources compliance issues.
• Ensures commercial and residential customer development and retention.
• Ability to recruit, hire and retain management, administration, and service technicians.

Qualifications

• Three to five years’ General Management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective service, car rental and other related fields is desired.
• Energetic leader with a strong team orientation.
• Excellent organizational, administrative, and communication skills.
• A minimum Bachelors’ Degree in business or related field is strongly preferred.
• Must be able to pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business in your market.