General Manager

Roto-Rooter Plumbing and Drain Service; Denver (CO); On-site; USD 120,000 - 170,000; Full time

Job summary

Roto-Rooter Plumbing and Drain Service is seeking a General Manager to lead its West Region markets through an 8-12 month training program, preparing you for a regional GM role.

During training, you will travel to multiple locations, learn our service and sales operations, and work with branch teams to drive performance and customer satisfaction. Strong leadership, budgeting, and strategic planning are essential.

Qualifications

• Three to five years of general management experience in a service-related industry.
• Pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Excellent organizational, administrative, and communication skills.

Responsibilities

• Drive day-to-day sales and profit goals to the team and ensure quality service.
• Monitor and report monthly performance including P&L, weekly sales, expenditures, and forecasts.
• Oversee branch managers and supervisors; lead a large market team.
• Develop plans with the Regional Vice President to improve overall branch performance.
• Ensure licensing, certifications, and HR compliance where required by city/state government.
• Drive commercial and residential customer development and retention.
• Recruit, hire, and retain management, administration, and service technicians.

Skills

Leadership

Teamwork

Communication

Organization

Education

Bachelor's degree in business or related field

Job description

Roto-Rooter is seeking a General Manager to work within their markets in the West Region. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our regional locations. Assignments could be in Washington, Oregon, California, Arizona, Colorado, Utah or Hawaii. In this role, you will spend time in all locations throughout the region, learning our business and motivating our sales & service teams. There is a high degree of travel during the training period.

Responsibilities:

• Drive day-to-day sales and profit goals to the team and ensures the business is providing quality service to our customers.
• Monitoring and reporting monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversees managers and supervisors within the branch and reviews goals and objectives on a periodic basis. Proven leadership skills to lead a large team of management, administration, and service technicians in a large market.
• Works with the Regional Vice President to develop plans and strategies to improve overall performance of the branch/market and to support the strategic plans of the company.
• Ensures that branch has the appropriate licensing and certifications where required by city or state government as well as all Human Resources compliance issues.
• Ensures commercial and residential customer development and retention.
• Ability to recruit, hire and retain management, administration, and service technicians.

Requirements:

• Three to five years’ General Management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective service, car rental and other related fields is desired.
• Energetic leader with a strong team orientation.
• Excellent organizational, administrative, and communication skills.
• A minimum Bachelors’ Degree in business or related field is strongly preferred.
• Must be able to pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business in your market.