General Manager

Black Diamond Experts; Lindon (UT); Hybrid; USD 150,000 - 155,000; Full time

Job summary

Any Hour Group in Lindon, UT is seeking a General Manager to oversee daily branch operations, coach teams, and drive profitability. The role requires strategic leadership with hands-on execution to meet customer needs and growth targets.

Ideal candidates bring 5+ years of management experience in home services or similar fields, an MBA preferred, and strong English/Spanish communication. Expect a competitive six-figure salary and a performance-driven environment based in Lindon.

Qualifications

• 5+ years of management experience in a service-based industry.
• MBA strongly preferred.
• Fluent in English; Spanish strongly preferred.
• Proven leadership and financial management skills.
• Background check & drug test required.

Responsibilities

• Leadership: Lead, mentor, and manage a team across service, sales, and support to ensure high-quality outcomes.
• Operational Oversight: Manage scheduling, dispatching, and customer service for efficient operations.
• Financial Management: Oversee budget, monitor performance, and pursue profitability growth.
• Customer Satisfaction: Maintain strong relationships and address escalations with effective solutions.

Skills

Leadership

Team management

Financial management

Sales experience

Bilingual - English/Spanish

Communication

Education

MBA

Job description

Job Details

Job Location: Any Hour Group - Lindon, UT 84042-1250

Position Type: Full Time

Salary Range: $150,000.00 - $155,000.00 Salary/year

Travel Percentage: None

bout Us:

Founded in 2021, the Any Hour Group has rapidly expanded to become a leading provider of home services across 30 locations in 10 states, boasting a dedicated team of over 2,000 members. Our commitment to delivering exceptional service and fostering a positive work environment has driven our success and growth. We pride ourselves on our innovative solutions and customer-centric approach, making us a trusted choice for homeowners. As we continue to expand, we seek a dynamic General Manager to lead our teams and uphold our mission of excellence.

Job Overview:

The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Why Join Us?

• Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
• Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
• Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers

Key Responsibilities:

• Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
• Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
• Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
• Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

QualificationsQualifications:

• Experience: 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
• Language: ability to communicate effectively in both English and Spanish is strongly preferred.
• Education: Master of Business Administration in strongly preferred.
• Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
• Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
• Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
• Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
• Pre-employment background check & drug test