General Manager

Palisociety; Laguna Beach (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career development

Employee discounts

Job summary

Le Petit Pali Laguna Beach by Palisociety is seeking a General Manager to lead Front Desk, Housekeeping, F&B, Engineering, and Overnight Operations as one cohesive team. You’ll balance hands-on leadership with financial oversight to drive profitability and guest satisfaction.

You will hire and develop leaders, ensure HR and OSHA compliance, and maintain exceptional guest reviews while coordinating with Sales and Revenue teams to optimize RevPAR.

Qualifications

• 5+ years of leadership experience in luxury hotel settings or equivalent.
• Strong knowledge of hotel and F&B operations.
• Excellent interpersonal, analytical, and organizational skills.
• Flexible schedule including weekends as needed.

Responsibilities

• Hire, train, coach, and develop all team members; hold leaders accountable.
• Lead performance management, feedback, and evaluations; ensure HR, labor, OSHA compliance.
• Facilitate monthly Safety Committee; ensure safety and regulatory compliance.
• Own guest experience with focus on 4.0+ review scores; guest recovery as needed.
• Maintain property standards through inspections and preventive maintenance.
• Oversee F&B operations; partner with Corporate F&B to maximize revenue and guest satisfaction.
• Own financial performance: budgets, labor, margins, inventories, monthly reporting.
• Partner with Sales, Marketing, and Revenue Management to drive RevPAR.

Skills

Leadership

F&B operations

Guest experience

HR compliance

Safety compliance

Microsoft Office

Tools

Microsoft Office

Job description

GENERAL MANAGER | LE PETIT PALI LAGUNA BEACH

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

WHO WE ARE:

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI LAGUNA BEACH:

Perched on Laguna Beach's famed Coast Highway at the southern end of the town's winding oceanside route, Le Petit Pali Laguna Beach is a two-story hideaway with 41 king and suite rooms, an intimate guest lobby and bar, and a sparkling pool area nestled among soaring palm trees, all just steps from Treasure Island Beach and Goff Cove, two of the area's most revered beachfront destinations.

POSITION PROFILE:

The General Manager is the driving force behind Le Petit Pali Laguna Beach — leading Front Desk, Housekeeping, Food & Beverage, Engineering, and Overnight Operations as one cohesive team. You'll balance hands-on execution with financial oversight, driving profitability through disciplined expense management and a relentless focus on the guest experience.

THE TASK AT HAND:

• Hire, train, coach, and develop all team members, holding leaders accountable for operational standards and follow-through.
• Lead performance management, regular feedback, and formal evaluations, staying current on HR, labor, and OSHA compliance.
• Facilitate the monthly property Safety Committee and ensure full compliance with all safety, OSHA, and Local regulatory requirements.
• Own the guest experience — personalized, consistent hospitality with a focus on maintaining 4.0+ review scores across platforms, including guest recovery efforts.
• Maintain the property to the highest cleanliness, maintenance, design, and Eye for Detail standards through regular inspections, walkthroughs and documented Preventative Maintenance protocols.
• Oversee Food & Beverage operations, partnering with the Corporate F&B team to maximize revenue, quality, and guest satisfaction.
• Own the property's financial performance — budgets, labor management, margin improvement, inventories, and accurate monthly reporting for ownership.
• Partner with Sales, Marketing, and Revenue Management to drive RevPAR.

WHAT WE'RE LOOKING FOR:

Required

• Minimum of 5 years of leadership experience in a luxury hotel setting, with strong knowledge of Hotel and F&B operations.
• Excellent interpersonal, analytical, and organizational skills; calm under pressure with sound judgment.
• Hands-on, roll-up-your-sleeves approach to leadership.
• Flexible schedule, including weekends as holidays, as needed.

Preferred

• Intermediate Microsoft Office skills; comfort adapting to new technology and systems.

Physical

• Ability to stand for long periods and lift up to 40 lbs.
• Ability to walk, stand, and bend continuously throughout the day.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).

MORE ABOUT US:

We're a family business, founded in Los Angeles by Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.