General Manager

Consolidated-Water-Group,-LL; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Culligan with ZeroWater Technology seeks a General Manager to oversee our Jacksonville and Starke dealerships, responsible for achieving revenue, income, and balance sheet targets while ensuring customer service excellence.

The role requires strong leadership to drive profitable growth, manage P&L, optimize operations, and mentor staff. You will coordinate sales, service, and administration, monitor costs, and maintain competitive knowledge to keep us ahead in the local market.

Qualifications

• 2 years: Service Center Operations.
• 5 years: Sales/Marketing Management.

Responsibilities

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare staff to deliver exemplary customer service and measure performance.
• Motivate and recognize branch personnel to establish a strong team culture.
• Ensure annual performance evaluations and salary reviews for branch staff.
• Financial analysis to identify trends and implement corrective actions.
• Respond to difficult customer inquiries and unusual situations.
• Manage efficient routing of deliveries and service calls.
• Execute programs to meet or exceed the sales plan.
• Prepare business forecasts and budgets.
• Manage branch payables, inventory, and receivables with corporate coordination.
• Maintain knowledge of local competition.
• Recruit, select, and develop all branch employees.
• Administer company policies and procedures.
• Spend time in the field training branch personnel.
• Uphold safety guidelines and practices.
• Coach and counsel employees on performance issues.
• Manage sales, operations, and administrative departments of the branch.
• File paperwork related to insurance, liability, fleet accidents, and worker compensation.
• May perform duties of other branch staff as needed.
• Consolidate/automate duties to improve efficiency.

Skills

Service Center Operations

Sales/Marketing Management

Job description

Culligan is currently seeking a General Manager to oversee our Jacksonville and Starke dealerships who will be responsible for achieving the budgeted goals for revenue, business income, and balance sheet management and for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.

Specific Job Function

• Drive the business toward profitable growth.
• Safeguarding the assets of the branch.
• Full operational responsibility for all profit and loss related activities of the branch.
• Monitor overtime & temporary labor utilization and tightly control their use.
• Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
• Motivate and recognize the contributions of the branch personnel to establish a team culture.
• Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
• Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
• Personally, responds to difficult customer inquiries and/or unusual situations.
• Manage the efficient routing of deliveries and service calls.
• Execute program(s) to meet/exceed the sales plan.
• Prepare business forecasts and budgets as required.
• Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
• Maintain a working knowledge of the competition within the local marketplace.
• Responsible for the recruitment, selection, and development of all branch employees.
• Consistently administer company policies and procedures within the branch.
• Spend a reasonable amount of time in the field performing training missions with branch personnel.
• Adhere to and uphold all company safety guidelines and safe work practices.
• Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
• Manage the sales, operations, and administrative departments of the branch
• Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
• May be required to perform the job duties of other branch staff on an as needed basis.
• Optimize branch efficiency by consolidating/automating job duties wherever possible.

Qualifications

Behaviors

Leader : Inspires teammates to follow them

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Preferred

2 years: Service Center Operations

5 years: Sales/Marketing Management

Experience

Preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.