General Manager

Aksarben Heating, Air Conditioning, Plumbing; Itasca (IL); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k)

Life Insurance

Paid Time Off

Job summary

ARS-Rescue Rooter in Itasca, Illinois seeks a General Manager to lead a $25M service center with 115 FTEs. You will plan, direct and control daily operations to hit revenue goals while maintaining a strong customer focus and brand standards.

We expect a proven track record in growing a business, multi-site or fast-paced service operations, and excellence in people leadership, financial analysis, and strategic planning. A competitive compensation package and full range of benefits are offered.

Qualifications

• Bachelor’s degree required with 4–6 years related experience; Master’s preferred.
• Minimum 10 years leading teams servicing B2C & B2B markets.
• Minimum 8 years in fast-paced service organization with growth track record.
• Strong communication and interpersonal skills; ability to motivate teams.

Responsibilities

• Own all profit and loss related activities for the service center.
• Build team culture and drive customer satisfaction to high standards.
• Enforce company policies and ensure timely administrative duties.
• Conduct annual performance reviews and salary planning.
• Prepare forecasts, budgets, and essential reports for the center.
• Recruit, select, and train service center staff.
• Analyze financial trends and take proactive actions.
• Optimize operations to meet sales and service goals.
• Develop new programs and execute plans to exceed targets.
• Keep abreast of competitors and drive market leadership.

Skills

Leadership

Interpersonal skills

Communication

Self-starter

Time management

Analytical thinking

Strategic planning

Multi-tasking

Education

Bachelor’s degree

Master’s degree

Tools

Microsoft Office

Job description

Company Name

ARS-Rescue Rooter

Overview

American Residential Services is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975.

Check out what we offer:

• Access to insurance available at 31 days of employment
• Low-cost Medical Insurance options, starting at $5 per week
• Dental and Vision Insurance options
• Health Savings Account or Flexible Spending Account
• 401(k) with company match
• HSA and Flexible Spending Account
• Paid Time Off & Holiday Pay
• Company paid life insurance
• Learn more by visiting www.myarsrewards.com/

ARS-Rescue Rooterhas an immediate opportunity for the position of General Manager. We offer a competitive compensation package and a full range of benefits including medical, dental, vision, 401(k), life and long-term disability insurance.

Responsibilities

The General Manager is responsible for the overall success and management of our $25M, 115 FTE residential HVAC & Plumbing service center in Itasca, Illinois. Our General Managers plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.

• Assuming full operational responsibility for profit and loss related activities.
• Establishing a team culture among service center personnel and holding the team to a high standard of customer satisfaction.
• Consistently administering company policies and procedures throughout the service center.
• Monitoring and maintaining job satisfaction among personnel by completing annual performance evaluations and salary reviews in a thorough and timely manner.
• Preparing business forecasts, budgets, and other reports in addition to monitoring the timely flow of paperwork necessary to the service center.
• Recruiting, selecting, and training all service center employees.
• Financial analysis to identify trends and prospective problem areas and taking immediate action based on findings.
• Optimizing the service center to provide service, complete tasks, and otherwise perform in an efficient manner.
• Developing new programs and executing established plans to meet and exceed sales goals.
• Maintaining a working knowledge of competitors, developing innovations to maintain market lead, sharing best practices across organization.

Qualifications

• Minimum of 10 years leading teams servicing Business to Consumer & B2B customer markets.
• Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business.
• Bachelor’s degree required and 4 to 6 years related experience, or equivalent combination of education and experience. Master’s degree preferred.
• Consistent track record of meeting and exceeding revenue objectives.
• Strong interpersonal/communication skills. (Oral and written)
• Ability to self-start and motivate a group of individuals to act as team towards a common goal.
• Analyze cost and forecast data to ensure alignment with the Division’s goals and objectives.
• Build a team culture by recruiting, motivating and training the staff.
• Review and promote the maintenance of a safe, accident free and healthy work environment.
• Demonstrated proficiency with multi-tasking alongside time management skills and the ability to prioritize and plan.
• Excellent analytical skills, financial acumen, and attention to detail.
• Computer proficiency. (Microsoft preferred)
• All candidates selected must go through our Assessment Process.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. **Sign-On Bonuses may be available; amountsdepend on experience and will be paid out according to an offer letter addendum. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.