General Manager

Dogtopia of Houston; Houston (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Job summary

Dogtopia in Houston seeks a General Manager to oversee daily store operations and lead a customer-focused team. The role requires managing profit and loss, ensuring safety, and delivering exceptional pet care services in a fast-paced environment.

The GM will supervise front- and back-of-house teams, drive initiatives, and partner with pet parents to resolve issues. Strong leadership, communication, and dog-related experience are preferred.

Qualifications

• Strong written and verbal communication skills.
• Significant problem solving and conflict management skills.
• Strategic thinking and the ability to build a positive team culture.
• Management experience and proficiency with Microsoft applications.

Responsibilities

• Manage day-to-day store operations and staff.
• Accountable for the profit and loss of the store.
• Lead, manage, and hold the team accountable for commitments.
• Oversee store systems, processes and new initiatives.
• Manage the physical facility including equipment and IT.
• Work with pet parents to resolve issues in a customer-friendly manner.
• Oversee front- or back-of-house operations depending on skill set.

Skills

Communication

Problem solving

Strategic thinking

Team leadership

Conflict management

Tools

Microsoft Office

Job description

Our vision is to increase the joy of pet parenthood and we do that by providing a safe and fun environment for dogs to play and stay. Our pet parents have peace of mind knowing that their pups are getting the education, exercise, and socialization they need while they are in our care.We also strive to enable dogs to positively change the world through the efforts of The Dogtopia Foundation.

View this video to learn more about Dogtopia: https://youtu.be/9FONo1u85eY

About the General Manager

About Dogtopia

Our vision is to increase the joy of pet parenthood and we do that by providing a safe and fun environment for dogs to play and stay. Our pet parents have peace of mind knowing that their pups are getting the education, exercise, and socialization they need while they are in our care.We also strive to enable dogs to positively change the world through the efforts of The Dogtopia Foundation.

View this video to learn more about Dogtopia: https://youtu.be/9FONo1u85eY

About the General Manager

The General Manager is a hungry, humble and smart leader worth following. A dog lover with the ability to work hard and play hard. They are competitors, possessing grit, a scrappy demeanor, and a determined drive to hit audacious goals. The General Manager has the ability to harmoniously oversee store operations, lead the team, and manage day-to-day issues as they arise. They are the glue that holds the people, processes, and systems together. Salary starts as $45,000/year plus quarterly bonus opportunities.

Job Responsibilities

General Manager responsibilities include but may not be limited to:

Managing the day-to-day

• Accountable for the profit and loss of the store
• Leads, manages, and holds the team accountable for achieving agreed-upon commitments
• Removes obstacles so that people can effectively execute their responsibilities
• Oversees the store systems and processes, implementing new initiatives as they arise
• Manage the physical facility including equipment and IT
• Work with pet parents to resolve any issues or disputes in a customer friendly manner

Area oversight - The GM will oversee one of the following areas depending on their skill set, the Assistant Manager will oversee the other:

• Front of House Operations: Lead and manage front desk staff, oversee the meet and greet process, ensure a positive customer experience
• Back of House Operations: Lead and manage canine coach and spa staff, manage inventory, oversee the implementation of the Dogtopia wellness program, ensure the safety of all dogs through proper playroom management and cleaning protocols

Required Qualities

Soft skills

• Strong written and verbal communication skills
• Significant problem solving and conflict management skills
• Strategic thinking skills
• The ability to build a positive team culture

Tangible experience

• Management experience
• Microsoft computer application competence

Preferred Experience

• Management/business leadership experience (2+ years)
• Professional experience working with dogs
• Sales, marketing, and/or customer service experience

Additional Information

All of our employees are expected to live up to the Dogtopia core values:

• We LOVE life unconditionally like a dog
• We STAY loyal to our pack
• We CHASE the absolute highest standards of safety
• We PLAY to our fullest potential
• We TREAT every day like it's the Most Exciting Day Ever!

All your information will be kept confidential according to EEO guidelines.