Assistant General Manager

Legacy Franchise Concepts, LP; Fishers (IN); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Career growth

Bring your dog to work

Employee discounts

CEUs eligibility

Job summary

Dogtopia in Indiana is seeking an Assistant General Manager to help lead our daycare, boarding, and spa operations. You will partner with the General Manager to coach team members, support enrollment growth, ensure operational excellence, and create the Best Day Ever for every dog and pet parent who walks through our doors.

The ideal candidate has 2+ years of leadership or management experience, excels in customer service and communication, and can motivate, coach, and hold the team accountable

Qualifications

• 2+ years of leadership or management experience.
• Strong customer service and communication skills.
• Ability to motivate, coach, and hold team members accountable.
• Organized, detail-oriented, and results-driven.
• Comfortable working in a fast-paced environment.
• Weekend and holiday availability as needed.

Responsibilities

• Lead and develop a high-performing team.
• Support recruiting, hiring, training, and employee development.
• Help drive enrollment sales and customer retention.
• Ensure exceptional service for every pet parent.
• Maintain a safe, clean, and engaging environment for dogs.
• Monitor daily operations and uphold company standards.
• Assist with scheduling, labor management, and business performance.
• Support local marketing and community outreach efforts.

Skills

Leadership experience

Customer service

Communication

Team coaching

Organization

Attention to detail

Fast-paced environment

Weekend availability

Job description

About this position

Dogtopia – The Best Day Ever for Dogs

Are you a proven leader who loves developing people, delivering exceptional customer experiences, and driving business results? Do you thrive in a fast-paced environment where no two days are the same?

Dogtopia is looking for an Assistant General Manager (AGM) to help lead our daycare, boarding, and spa operations. As the AGM, you'll partner with the General Manager to coach and develop team members, support sales growth, ensure operational excellence, and create the Best Day Ever for every dog and pet parent who walks through our doors.

Why Dogtopia?

At Dogtopia, we're more than a dog daycare. Our purpose is to enhance the joy of dog parenthood by providing a clean, safe, and engaging environment where dogs can socialize, exercise, and learn.

We're also proud supporters of the Dogtopia Foundation, which helps provide:

• Service dogs for veterans
• Youth literacy programs
• Employment initiatives for adults with autism

When you join Dogtopia, you're joining a company that believes in making a positive impact on dogs, people, and communities.

What You'll Do

• Lead and develop a high-performing team
• Support recruiting, hiring, training, and employee development
• Help drive enrollment sales and customer retention
• Ensure exceptional service for every pet parent
• Maintain a safe, clean, and engaging environment for dogs
• Monitor daily operations and uphold company standards
• Assist with scheduling, labor management, and business performance
• Support local marketing and community outreach efforts

What We're Looking For

• 2+ years of leadership or management experience
• Strong customer service and communication skills
• Ability to motivate, coach, and hold team members accountable
• Organized, detail-oriented, and results-driven
• Comfortable working in a fast-paced environment
• Weekend and holiday availability as needed

Bonus Points For

• Experience in pet care, hospitality, retail, fitness, childcare, or other service-based businesses
• Multi-unit or high-volume operational experience

What We Offer

• Competitive compensation
• Performance-based bonus opportunities
• Medical, Dental, and Vision Insurance options
• Career growth and advancement opportunities
• Bring your dog to work
• Employee discounts on Dogtopia services
• Certifications eligible for CEUs (CCPDT)
• Opportunity to make a meaningful impact on dogs, pet parents, and team members every day
• Compensation: $43,000-$47,000 annually

At Dogtopia, we're committed to developing future leaders and providing opportunities for growth within a rapidly expanding organization.

If you're ready to grow your leadership career while helping create the Best Day Ever for dogs, we'd love to hear from you.