General Manager

Dogtopia; Fredericksburg (VA); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bring your dog to work

Education in dog obedience and basic训练

60+ locations

Bonuses with scheduling flexibility

Descripción de la vacante

Dogtopia in Fredericksburg, VA is seeking an energetic General Manager to lead our team. You will oversee daily operations, staffing, training, and customer service to ensure a safe, fun environment for our canine clients.

This role rewards hands-on leadership, accountability, and the ability to coach others while maintaining high standards of safety and quality. A passion for dogs and strong organizational skills are essential.

Formación

• Experience leading a team and managing daily operations.
• Strong focus on customer service and safety standards.

Responsabilidades

• Oversee staffing schedules and daily operations.
• Coach and develop staff to deliver top customer service.
• Maintain a clean, safe environment for dogs and clients.
• Monitor budgets, supplies, and vendor relations.

Conocimientos

Team leadership

Operations management

Customer service

Descripción del empleo

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, businessminded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you!

What a bonus!

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

Now that we have the fun out of the way let’s get into what you can offer us.

Team Management

• Creates staffing schedule and monitors daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture.
• Delivers written performance reviews and gives employees positive acknowledgment when due!

Help coach the Assistant Manager on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Onboard all employees and ensure each employee has the correct amount of training

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment. We take pride in working as a team to get all the nitty-gritty completed

• Maintain and update the cleaning schedule, and hold themselves and the team accountable to Dogtopia’s safety and cleaning standards.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Financial and Administrative

• Manages groomers (if applicable) including quality control of work, safety, schedules and client records.
• Develops team in up-selling and using dog Evaluations to grow revenue.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
• Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.

Customer Service and Presentation

• Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the General Manager, you are responsible for working with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:

https://www.youtube.com/watch?v=9FONo1u85eY

At Dogtopia, we’re passionate about dogs and believe in safe socialization, exercise and education for our furry friends. At daycare, dogs can play getting plenty of exercise in our climate-controlled open-play playrooms and even learn a new command or two under the watchful eyes of trained Canine Coaches. Paired with dogs of similar size and personality, dogs enjoy endless socialization with their BFFFs (Best Furry Friends Forever) making it the most exciting day ever! Pet parents can join in on the fun from work or home by watching their pups on the webcams. We stop at nothing to make sure dogs are happy, safe and fulfilled so their pet parent picks up a happy dog who will be begging them to bring them back for my daycare.
Dogtopia offers award-winning dog daycare, boarding and spa services (with some offering grooming and training), our core service is daycare for dogs. We love and care for all dogs like they’re our own and are dedicated to helping them become a well-balanced pup.