General Manager

TownePlace Suites by Marriott; Hot Springs (AR); On-site; USD 59,500 - 80,500; Full time

Benefits offered by this job

Employee discount

Job summary

Blackstone Hotel Management, LLC is seeking a Hotel Manager for the TownePlace Suites by Marriott brand in Hot Springs, AR. You will oversee daily operations, supervise staff, and manage front desk duties, ensuring guest satisfaction and adherence to policies.

This in-person role emphasizes budgeting, interdepartmental coordination, and leadership of a hospitality team. The position offers a full-time schedule, competitive pay, and opportunities to collaborate with departments to maintain

Qualifications

• Previous experience in hospitality or customer service recommended.
• Bilingual/multilingual skills are highly preferred to communicate with diverse guests.
• Strong leadership skills with the ability to supervise and motivate a team.
• Excellent communication and interpersonal skills.
• Proficient in budgeting and financial management principles.
• Knowledge of front desk operations and hotel management software is a plus.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Supervise and train staff members, ensuring adherence to hotel policies and procedures.
• Manage front desk operations, including check-in/check-out procedures, guest inquiries, and resolving issues or complaints.
• Collaborate with the human resources department to recruit, hire, and onboard new employees.
• Assist with budgeting and financial management, monitoring expenses and revenue to ensure profitability.
• Coordinate with other departments such as housekeeping, maintenance, and food and beverage to ensure smooth operations.
• Maintain a high level of cleanliness and organization throughout the hotel.
• Provide support to guests by addressing their needs and resolving concerns promptly.

Skills

Leadership

Bilingual

Customer service

Budgeting

Staff training

Communication

Tools

Front desk software

Hotel management software

Job description

Additional Information

Job Number26095818

Job CategoryProperty Leadership

Location120 Desai Patel Ct, Hot Springs, Arkansas, United States, 71913 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $70,000

Expiration Date: 09/15/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Blackstone Hotel Management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Supervise and train staff members, ensuring they adhere to hotel policies and procedures.
• Manage front desk operations, including check-in/check-out procedures, guest inquiries, and resolving any issues or complaints.
• Collaborate with the human resources department to recruit, hire, and onboard new employees.
• Assist with budgeting and financial management, monitoring expenses and revenue to ensure profitability.
• Coordinate with other departments such as housekeeping, maintenance, and food and beverage to ensure smooth operations.
• Maintain a high level of cleanliness and organization throughout the hotel.
• Provide support to guests by addressing their needs and resolving any concerns promptly.
  
  

Requirements

• Previous experience in a hospitality or customer service role is recommended.
• Bilingual/multilingual skills are highly preferred to effectively communicate with diverse guests.
• Strong leadership skills with the ability to supervise and motivate a team.
• Excellent communication and interpersonal skills to interact with guests, staff members, and other departments.
• Proficient in budgeting and financial management principles.
• Knowledge of front desk operations and hotel management software is a plus.
  
  

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Job Type: Full-time

Benefits

Employee discount

Schedule

8 hour shift

Ability To Commute/relocate

Hot Springs, AR 71913: Reliably commute or planning to relocate before starting work (Required)

Experience

Hospitality: 1 year (Preferred)

Hotel management: 1 year (Preferred)

Work Location: In person

This company is an equal opportunity employer.

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