Senior Manager, Rooms

SpringHill Suites by Marriott; Auburn (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

SpringHill Suites by Marriott Auburn is seeking a Hotel Operations Manager to oversee rooms-area departments including Front Office, Engineering/Maintenance and Housekeeping. You will lead staff, drive guest satisfaction, and work to maximize department financial performance.

The role emphasizes creating a motivating environment, setting clear expectations with leadership, and proactively addressing guest needs and service goals across the property.

Qualifications

• High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Or 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin with 2 years in guest services.
• Experience leading operations within rooms departments is preferred.

Responsibilities

• Verifies goals are translated to the team related to guest tracking and productivity.
• Manages operations in Front Office, Engineering/Maintenance, and Housekeeping.
• Leads teams and helps meet or exceed property goals.
• Creates an environment emphasizing motivation, teamwork, and service.
• Addresses guest satisfaction results and develops improvement plans.
• Sets clear expectations with the General Manager and ensures capability to meet them.
• Leads by example with energy and enthusiasm.
• Assists staff in understanding evolving guest needs.

Skills

Team leadership

Guest services

Operations management

Staff management

Education

High school diploma or GED

2-year degree in Hospitality/Business Admin

Job description

Additional Information

Relocation Assistance Available

Job Number: 26088327

Job Category: Rooms & Guest Services Operations

Location: 13535 Bowman Rd, Auburn, California, 95603

Schedule: Full Time

Position Type: Management

Pay Range: $70,000 - $85,000

Expiration Date: 08/31/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Leading Room Operations Team

• Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
• Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
• Leads specific team while assisting with meeting or exceeding property goals.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and develops action plans to address needed areas and expand on strengths.
• Sets clear expectations, with the General Manager, for the team.
• Verifies that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them.

Managing Property Rooms Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Schedules the team against guest and hours/occupied room goals.
• Monitors compliance with standards and procedures.
• Performs hourly job functions as needed.

Providing Exceptional Customer Service

• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

• Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
• Verifies that a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Verifies that orientations for new team members are thorough and completed in a timely fashion.

Pay Type

Annual

Salary Range

70,000 - 85,000 USD

This company is an equal opportunity employer.